North Face: Store Manager - Chinook Centre

Position: The North Face: Store Manager - Chinook Centre
* Promote excellence in customer service by modeling brand specific service standards, monitoring and responding to customer feedback, and ensuring the team is engaging with each customer to create an authentic brand experience.
* Responsible for managing store schedules, loss prevention, store audits, expense control, weekly reports and ensuring that company/store policies and procedures are followed.
* Supports store marketing events and grows relationships in the community to generate brand awareness, drive traffic by seeking opportunities to engage with the customers and support/participate in community initiatives outside the four walls of the store.
* Provide coaching and training programs to the store team in customer service, engagement, brand identity, product knowledge and operations while also providing real-time feedback that enables growth and success.
* Ensure visual merchandising standards are met by implementing floor-sets and merchandising directives.
* Maintain store inventory through proper shipping and receiving procedures.
* Select, hire and develop a high performing team
* Build an active talent community and network
* Responsible for development of staff:  + Actively communicate and maintain succession plans for staff  + Communicate and deliver rewards, recognition, annual performance appraisal process; as well as address performance issues and administer discipline when appropriate.
* Ensure compliance with company safety and adherence to policies and procedures, standards and practices, and company directives.
* Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.
* 3+ years of multi-unit leadership or store management experience
* People and performance management experience
* Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays
* Demonstrated ability to meet and exceed sales and profit results
* Proven ability to meet business goals by driving results through store team
* Ability to plan and drive results while balancing shifting priorities
* Excellent verbal and written communication skills
* Ability to build, lead and manage a high performing team
* Excellent decision making ability in a fast-paced environment
* Able to meet performance expectations
* Detail orientated and excellent organization skills
* Proficient computer skills including word processing, spreadsheets, and software programs
* Proven ability in leading the delivery of a high level of customer service in a retail environment
* High volume/high complexity retail experience
* Associate Degree (AA) or equivalent from two-year college or technical school Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales
* Tenu responsable de l’atteinte des objectifs de vente en magasin et de la promotion de la productivité grâce à la mesure et à la surveillance des progrès et des résultats par rapport aux objectifs clés.
* Promouvoir l’excellence du service à la clientèle en modélisant des normes de service spécifiques à la marque, en surveillant et en répondant aux commentaires des clients, et en veillant à ce que l’équipe s’engage avec chaque client pour créer une expérience de marque authentique.
* Responsable de la gestion des horaires des magasins, de la prévention des pertes, des vérifications des magasins, du contrôle des dépenses, des rapports hebdomadaires et de la garantie que les politiques et les procédures de l’entreprise / du magasin sont respectées.
* Soutient les événements de marketing en magasin et développe les relations dans la communauté pour générer une notoriété de la marque, générer du trafic en recherchant des occasions de s’engager avec les clients et soutenir / participer à des initiatives communautaires à l’extérieur des quatre murs du magasin.
* Fournir des programmes de coaching et de formation à l’équipe du magasin en matière de service à la clientèle, d’engagement, d’identité de marque, de connaissance des produits et d’opérations tout en fournissant des commentaires en…