Lead Information Officers

Job Information

Job Title:

Lead Information Officers

Job

Requisition

Ministry:
Forestry and Parks

Location:

South Region – Southwest Area

Full or Part-Time:
Full-Time

Hours of Work:
Up to 40 hours per week

Permanent/Temporary:
Temporary – Wage, Seasonal

Scope:
Open Competition

Closing Date:
Open Until Suitable Candidate Found

Classification:
Administrative Support 3 (AS3)

Salary: $23.28 - $29.46 per hour based on 40 hours per week (Administrative Support
3)

Employees receive 11.6% in lieu of benefits and vacation leave: 5.6% of regular wage earnings instead of paid holidays, 6% of regular wage earnings instead of annual vacation pay.

Shift premium pay: $3.25 per hour for weekends and holidays, $2.75 per hour for evenings.

Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature‑based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.

For more information about the Ministry of Forestry and Parks, visit

For more information on Park locations visit

Responsibilities

Provide exceptional customer service as the first point of contact for visitors. Greet and welcome them in a friendly, approachable, inclusive and professional manner.

Maintain and improve knowledge to provide accurate, concise and relevant information, whether in‑person, by telephone or via email, on recreational activities, park facilities, services, park programs, public safety issues, tourism and travel opportunities, directives, policies and regulations.

Receive, respond and manage all customer service issues, concerns, complaints, emergencies, and other feedback professionally and appropriately; escalating these to other departments, such as park rangers, caretaking, maintenance, visitor engagement, visitor services, or your supervisor, as required.

Assist and work closely with other departments as required to ensure operational and visitor needs are met; e.g., assist maintenance/caretaking for light shower building cleaning or light campsite garbage removal; assist visitor engagement with program set‑up and teardown.

Identify and report any issues or concerns with the reservation system, tills, POS, equipment, supplies, etc. in a timely manner to your supervisor.

As directed by the Supervisor, assist in the distribution of information‑based communications such as posters, brochures, maps and program advertisements.

Record and report statistics as directed by your supervisor.

Become a Park specialist with detailed and accurate knowledge of all park areas, natural/cultural history, programs, and conditions (trails, water quality, weather, etc.) to provide the public with current information.

Record and report necessary safety, compliance, accident, or wildlife occurrences.

Complete all required online, in‑person, and on‑the‑job training.

Complete all required Occupational Health & Safety inspections.

Complete personal performance agreements.

Information Officer (AS2)

Complete business operation tasks on foot at various campgrounds, or at a camp store, booth or Visitor Centre.

Utilize all functions of the  system to register campers or program participants, complete check‑in and check‑outs, process campsites registration changes, and process payments or refunds.

Use ASPIRA software to operate cash register and point of sale machine for retail sales of products and services, which may include firewood, ice, concession items, ice cream, souvenirs, and rentals.

Ensure daily floats and cashouts are accurate and balanced.

Monitor building security, complete opening and closing tasks/procedures, perform maintenance inspections for safety and cleanliness of facilities; report any maintenance issues.

Assist with inventory management and control – restocking of merchandise, brochures, general tidying and informing supervisor of low stock.

Lead Information Officer (AS3)

Provide ongoing support to AS2 Information Officers (IOs) through regular check‑ins on progress and one‑on‑one training. Assist with input for seasonal…