Retail Shift Leader

Part Time Shift Leaders – Ogden, Calgary

We are actively seeking knowledgeable, responsible, hardworking, dedicated, and mature individuals to join our team.

• Provide assistance to store management in supervising and facilitating the daily operations of the store.
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM.
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as needed.
• Provide direction, guidance, and instruction to all store associates as required.
• Ensure store conditions are consistently upheld to established standards.
• Assist in ensuring staffing levels adequately meet business needs, only when requested.
• Be the sales and customer service leader/role model in the absence of SM/ASM.
• Greet and assist customers in a way that models exemplary conduct to staff.
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
• Handle customer complaints as they arise, escalating to the appropriate individual as necessary.
• Ensure all health, safety, and security regulations are adhered to and required standards are met on shift.
• Achieve sales target and store‑level KPI’s.
• Ensure employees on shift are actively pursuing sales goals.
• Oversee and assist in inventory management and be accountable for the inventory processes on shift.
• Be able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
• Ability to work nights, holidays and weekends and different locations.

• Must have valid Sell Safe Certification.
• Completion of high school and college/CEGEP/vocational or technical training required.
• Demonstrated sales and service orientation required.
• Minimum of 2 years work experience in the retail industry required – Cannabis industry preferred.
• A valid First Aid certification is considered an asset.
• Excellent time management and prioritizing skills required.
• Demonstrated ability to train and motivate staff required.
• Skills to monitor and lead by example as required.
• Basic office administration skills required.
• High level of proficiency with Microsoft Office productivity suite.
• Highly effective teamwork skills.
• Strong customer service and troubleshooting skills.
• A well‑defined sense of diplomacy.
• Excellent teamwork and team‑building skills.
• Thorough understanding of applicable health and safety legislation.
• A professional, responsive, and positive work attitude is essential.
• Experience in night, holiday, and weekend shifts.

Part‑time, Permanent

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning.
• Unlimited bonus earning potential.