Customer Service Associate - Customer Experience

Overview

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated dealer stores with a distinctive product and service offering and store formats ranging from neighbourhood hardware stores to big box stores.

Our banners—RONA+, RONA, and Dick’s Lumber—are well equipped to help meet the needs of all DIYers and contractors.

Become a member of our customer service team and use your skills to guide customers, manage special orders, and ensure a great shopping experience. You will contribute to our success by keeping the store well organized and delivering excellent service within a supportive environment.

• Assist customers with information/product requirements in-store or over the telephone.
• Prepare special orders, obtain required information and specifications from customers, contact the Special Order Purchaser to establish and confirm price and available delivery date.
• Maintain the entire store: ensure the area is well stocked and merchandised with current product levels and information signage. Monitor inventory levels, perform inventory counts, and highlight inventory concerns.
• Keep current on flyer and promotional events.
• Actively strive to increase product knowledge, understand application and/or renovation techniques, and improve selling skills by participating in available training sessions.
• Other related tasks to ensure the store runs smoothly.

• Effective selling skills and a commitment to providing excellent customer service are essential.
• Good communication and interpersonal skills are needed to assess customer requirements and make recommendations.
• Some experience in a customer-focused role is required.
• The ability to perform work duties involving stretching, bending, lifting, and carrying medium to heavy products is required.

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all recent hires
• A student incentive program
• And much more!

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.