Retail Lead at FIKA

Position: Retail Experience Lead at FIKA
Elevate customer service as a Retail Experience Lead with FIKA in Ontario. Oversee operations, train staff, and ensure compliance in a vibrant cannabis retail environment.

As a Retail Experience Lead, you will open and close the store, manage cash, and supervise daily staff activities.

Your role requires exceptional customer service skills and the ability to guide and motivate employees. You will help foster a high standard of service, handle customer inquiries, and aid in team training and onboarding.

Key Responsibilities:

• Open and close the retail store efficiently

• Greet and assist customers, offering exemplary service

• Handle cash management and administrative tasks

• Support team member onboarding and continuous education

• Address all customer complaints professionally

Requirements:

• 2+ years of retail experience

• High school diploma or GED

• Provincial Cannabis Certification

• Strong problem-solving and communication skills

• Clear criminal record

Utilize your retail expertise to drive high standards and customer satisfaction at FIKA.
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