Store Manager Chinook

The Role

As a Store Manager, you are a charismatic leader with exceptional service and sales acumen. Reporting into the Multi Site Leader you will drive the growth and awareness of Mejuri in your store and market. You are passionate about leading teams and recognize the importance of leading by example, building motivation, and creating an environment that demonstrates the Mejuri values. You are the ultimate ambassador of the Mejuri brand;

accountable for creating a highly productive store environment in which we exceed customer expectations, and create an engaging and inclusive environment where employees are motivated and supported to do their best. You reflect and celebrate milestones with your team and are focused on how to continue to grow & develop your team members focused on a high level of engagement.

You will manage and provide oversight on all aspects of profit, customer, people, merchandising and operations in your store, partnering with various cross‑functional teams to exceed targets.

• Revenue & Profitability: Responsible for the financial health and profitability of your store, driving revenue and exceeding targets.
• STACK: Lead by example and validate the quality of the in‑store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s customer service model.
• STACK Leadership: Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
• Experiences: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.

• Inventory: Partner with Operations teams to hold successful inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
• Order Fulfillment: Manage the back of house flow to support in‑store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
• Storage & Organization: Maintain organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
• Systems & Technology: Proficient in using point‑of‑sale systems, inventory management software, and other retail technology.
• Supplies: Maintain organizational integrity of our BOH up to and including store supplies such as display inventory, sellable inventory and packaging.
• Shrink: Accountable for mitigating internal, external and administrative loss of product.
• Escalations: Identify and elevate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross‑functional teams to resolve.
• KPIs: Shrink, EBITDA, IS Receiving Time (24 Hours), Time to Pack, Inventory Accuracy.
• Merchandising: Ensure Mejuri brand standards of visual presentation, cleanliness and functionality.
• Assortment & Replenishment: Monitor assortment performance to create a productive sales environment and determine action steps to improve sell‑through.
• Campaigns: Oversee implementation and maintenance of all retail campaign signage and windows in your location.
• Fixtures & Maintenance: Validate the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
• Visual Standards: Coach and inform all store team members on updates or changes to Visual Merchandising standard practices.
• Escalations: Flag, identify and action any inefficiencies.
• KPIs: SKU Representation, Flagship Visual Execution (Timeliness & Accuracy).

• Planning: Ensure that we have the right people in the right positions at the right time and in the right quantities across your store.
• Hiring: Own the sourcing, assessment, and selection of talent to build the infrastructure necessary to sustain and grow your business.
• Onboarding: Validate and participate in the successful integration of new talent to our store teams.
• Training: Validate that team members are completing required instructor‑led, on‑the‑job and self‑study trainings.
• Scheduling: Ensure that store schedules are supported with high quality and…