Retail Service Team Member - Temporary

Position: Retail Service Team Member - Temporary )
Responsibilities   Help customers shop, locate products, and provide solutions.
Provide a fast and friendly checkout experience; execute cash handling to standards.
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers on the Voice of Customer (VOC) survey.
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in the truck unload, stocking, and planogram (POGs) processes.
Complete merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery to ensure a well‑merchandised and in‑stock store.
Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
Support shrink and safety programs.
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
Cross‑train in Custom Framing selling and production.
Preferred Knowledge, Skills, and Abilities  Retail and/or customer service experience preferred.

Physical Requirements   Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment  Public retail store setting with climate‑controlled customer areas; some stock rooms may not be climate‑controlled; occasional outdoor work may be required for retrieving shopping carts or unloading trucks. The frame shop contains a glass cutter and heat press.
Work hours include nights, weekends, and early mornings.
Legal Requirements  Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older.
If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Equal Opportunity Employer Statement  Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

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