Store Associate

Position Purpose Summary

The role provides service to customers, sorts incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.

• Greet and interact with customers/donors in a positive, friendly, and courteous manner.
• Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
• Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
• Maintain store opening and closing procedures as required.
• Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
• Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
• Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
• Possess knowledge of stock in order to respond to customer enquiries by phone or in person.
• Pay attention to store security by monitoring activity within the store.
• Assist with store layout plans to attract customers, which includes window displays and merchandise displays, ensuring attractiveness of the store through tidy maintenance.
• Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
• Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from the sales floor as directed.
• Handle merchandise in a safe and organized manner; assist in stock rotation; bag textiles to be recycled and place metal recycling in the appropriate location.
• Assist donors with their contributions, unload donations and place stock in appropriate location.
• Maintain the proper sorting and processing of goods, ensuring compliance with quality standards; all products are priced correctly as per store policy.
• Perform other duties as required.

• Internal:
  Store Manager, Corps Officer(s), volunteers, staff
• External:
  Guests, vendors

• Reports directly to the Store Manager.
• Direct reports:
  None.

• Moderate material responsibilities.
• Uses or maintains organization assets in accordance with established guidelines.
• Does not process any financial transactions with no budget responsibilities.

• This is a permanent part‑time position.
• Work schedule may vary from week to week and will include weekdays and/or Saturdays.
• This job requires the ability to stand for long periods with frequent twisting, bending, crouching, and reaching; the ability to lift/move 30 pounds.
• The incumbent must take the following precautionary measures in addition to health and safety rules and regulations such as universal precautions, i.e., wearing gloves when working with unknown contents.

• Will support understanding of the mission and purpose of The Salvation Army in Canada.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Alternative combination of education and experience may be considered.
• Completion of some high school coursework.
• Have a few months of experience in processing or distribution of goods or customer service.
• Knowledge of lifting guidelines.
• Cash handling experience is required.
• Experience with cash registers and related processes and procedures (e.g., bank deposits, summary reports).
• Product brand awareness would be an asset.
• Experience working in a computerized environment.
• Attention to detail.
• Self‑motivated/disciplined.
• Enable independent work and participation as an active and responsible team member in a cooperative team environment.
• Good interpersonal and communication skills (oral).
• Physically capable of lifting/carrying up to 29 lbs on a frequent basis with no assistance from others, which includes bending, twisting, pulling, pushing of products.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army in its sole discretion.

The target hiring range for this position is $17.45 to $21.81 with a maximum of $26.17. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request.

• Health and dental benefits
• Paid vacation and sick time
• RRSP contributions