Customer Experience Associate

Position: Customer Experience Associate at Indigo
Join Indigo as a Customer Experience Associate and help create a joyful atmosphere for book lovers. Support daily operations while connecting customers to the stories they cherish.

In this role, you’ll initiate daily store tasks, beginning with early morning operations. Your responsibilities will include stock management, enhancing product presentation, and fostering a welcoming environment. Engage with customers to make their shopping experience memorable and meaningful.

Key Responsibilities:

• Open the store and manage daily operations by 5 AM

• Conduct inventory and manage product returns

• Maintain attractive merchandising displays

• Foster an engaging customer environment

• Respond to customer feedback promptly

Requirements:

• Retail experience is preferred but not required

• Strong adaptability and willingness to learn

• Able to lift items up to 40 pounds safely

• Available for flexible scheduling, including early mornings

• Bilingualism required in Québec; other languages an asset

Be a vital part of Indigo’s mission to enrich the lives of book lovers.
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