Customer Service Cashier; Strathmore

Job Description

This is your opportunity to embrace a culture that reflects a sense of pride and ownership in work. Our Co-operative demonstrates mutual respect for the team & our members and shows care towards the community. We care for our employees and create strong teams in collaborative environments.

This is your opportunity to embrace a culture that reflects a sense of pride and ownership in work. Our Co-operative demonstrates mutual respect for the team & our members and shows care towards the community. We care for our employees and create strong teams in collaborative environments.

The Customer Service Cashier is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures and standards. The Customer Service Cashier position reports directly to the Customer Service Supervisor/Front End Manager, and the main responsibilities include:

• Provides customer service and maintains positive customer relations through the proper handling of customer merchandise, questions, comments, requests, and complaints. Effectively works in a diverse team environment in a proficient and friendly manner.
• Performs all aspects of stocking and display functions in an efficient and organized manner. Maintain display presentation and stock levels (stock provided) in and around the candy/magazine racks and face Front End displays.
• Handles merchandise ensuring quality, minimizing damages, markdowns and ensures price integrity including price changes.
• Performs general clean up duties such as cleaning spills and display fixtures to ensure a neat and organized department is maintained. Responsible for ensuring the sales floor and back stock area are clean of cardboard and debris, including disposal of garbage.
• Performs duties following established Occupational Health and Safety, Food Safety and Environmental regulations and policies to ensure the health and safety of all staff and customers.
• Ensures the proper care, use and maintenance of equipment and tools and reports repair requirements to the Customer Service Supervisor, Front End Manager or Duty Manager.
• Responsible for adhering to regulated laws. (i.e. age restriction)
• Maintains a working knowledge of PLU codes.
• Advise supervisor of any merchandise and supplies that require ordering.
• Performs all aspects of the Customer Service Cashier functions including, but not limited to opening and closing duties.
• Operates the checkouts and cash handling in an efficient manner.
• Responsible for all aspects of ordering money, merchandise and supplies if required.
• Responsible for all aspects of receiving including reviewing/verifying invoices, returns, transfers, claims and proper storage of products if required.
• Responsible for organizing and taking inventory if required.
• Operates all aspects of the Customer Service Office functions in an efficient manner including but not limited to opening and closing duties, POS reporting functions, Lottery, Cash Balancing, security system checks, mail sorting, collecting money from vending machines, maintenance of donation log, bulletin boards, and communicating various public announcements if required.
• Operates the Customer Service Office checkouts and cash handling in an efficient manner if required.
• Responsible for implementation of Customer Service programs, running and balancing reports, and the preparation for armoured car service if required.
• Responsible for performing File Maintenance duties if required.

• Grade 9 or acceptable combination of education and experience
• Related retail experience, including the provision of customer service