Job Description & How to Apply Below
At Lindt, we don’t just sell chocolate, we create memorable moments. We’re looking for a warm, polished, and customer-focused Chocolate Advisor to join our team and deliver an exceptional in-store experience. If you have a passion for premium products, enjoy connecting with people, and take pride in providing outstanding service, we’d love to meet you.
The role’s purpose: The Chocolate Advisor plays a key role in delivering the Lindt experience on the sales floor. This position is responsible for providing personalized customer service, maintaining premium store standards, and supporting daily operations to help the team achieve its sales goals.
What You’ll Do:
Premium Customer Experience – Welcome each guest with warmth, professionalism, and enthusiasm.
– Provide personalized product recommendations based on customer preferences and occasions.
– Share knowledge about Lindt’s heritage, craftsmanship, and product offerings.
– Handle returns and customer concerns with care, efficiency, and professionalism.
– Act as a brand ambassador, ensuring every interaction reflects Lindt’s premium image.
Sales & Service Excellence – Proactively engage with customers and create meaningful connections.
– Support daily sales targets through attentive service and product knowledge.
– Promote seasonal offerings, gift solutions, and corporate gifting options.
– Build trust and loyalty with repeat customers.
Merchandising & Store Standards – Maintain exceptional visual merchandising and cleanliness standards.
– Ensure products are well stocked, faced, and presented to premium standards.
– Support in-store activations and promotional displays.
Operations & Team Support – Assist with inventory duties, including restocking and receiving shipments.
– Support cash handling and POS transactions accurately.
– Work collaboratively with the team to achieve store goals.
– Assist with corporate gifting orders and special requests.
– Perform other duties as assigned.
Position Requirements
10+ Years
work experience
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