Sales Lead - Holt Renfrew US Wholesale · Holt Renfrew

Job Title:
Sales Lead - Holt Renfrew

Location:
Holt Renfrew, Calgary

Reporting To:
Trade Retail Manager

Salary Band: $50k-$60k

At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world.

From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.

Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received:

• Responsible Jewellery Brand, 2026 – Country & Town House

• Responsible Business of the Year, 2025 – Positive Luxury

• Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces

With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.

We are looking for a Sales Lead to join us as we continue this journey and help us shape what the future of modern jewellery can and should be.

The Sales Lead role is an exciting opportunity to become a Brand Ambassador whilst influencing the Nordstrom team to offer an exceptional customer experience in store. You will be accountable for creating a highly productive work environment focused on driving sales and exceeding targets by partnering with Nordstrom on clienteling, exceptional customer service, and product knowledge.

• Responsible for setting and achieving daily/weekly/monthly targets

• Ensure that opportunities for improvement and/or any issues or concerns are communicated to your manager regularly and in sufficient detail, with recommendations for improvement

• Plan and execute events to drive business

• Responsible for the MV training of Nordstrom New Hires

• Responsible for ongoing training of Nordstrom team on all new product and processes

• Motivate Nordstrom team to drive sales to achieve store target

• Build relationships with top sellers and key stakeholders throughout the store and region to drive sales, brand awareness, and event participation/attendance in the market

• Ensure the Nordstrom team is comfortable delivering MV standard of exceptional customer service

• Greet all clients with a friendly and welcoming demeanor

• Establish client’s needs, offer guidance and advice

• Maintain high level of customer service at all times

• Ensure Nordstrom team have had sufficient client/VIP training

• Collect and update customer information to ensure efficient use of client book and accurate data capture

• Develop and maintain client relationships

• Work alongside the Nordstrom Department Manager & your manager to plan and execute client events

Partner with the Nordstrom Department Manager to:

• Become an expert and offer exceptional service on the below in store experiences:

  • Engraving*

  • Permanent Jewelry Welding*

• Process and track customer repairs, proactively working with internal and external teams to deliver

• Ensure shop is kept clean and tidy at all times and that visual merchandising is maintained in accordance with company guidelines

• Promptly process product shipments on arrival, ensuring stock is out on the day it is receive

• Proactively order packaging, maintaining standards and stock levels at all times

* Previous…