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Job Description & How to Apply Below
Lead pet parent services as a Retail Customer Experience Supervisor age with clients, uphold brand integrity, and inspire team development in this full-time role.
As a key holder at Pet Smart, you will supervise customer interactions and ensure an exceptional shopping experience. Your leadership and operational oversight will guide associates while managing store cleanliness and safety for pets and pet parents. You will facilitate training and mentoring aimed at fostering a positive environment and meeting store objectives.
Key Responsibilities:
• Oversee pet parent services in store and online
• Facilitate associate training and development initiatives
• Ensure compliance with store cleanliness and safety standards
• Promote store events and community engagement initiatives
• Address customer concerns and participate in live pet sales
Requirements:
• 2+ years of retail experience in customer service
• Preferred leadership experience in retail settings
• Availability for full-time schedule, including weekends
• Proficiency in necessary computer applications
• Strong communication and organizational skills
Become a pivotal part of Pet Smart’s commitment to delivering a top-notch experience for pets and their owners.
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