Sr. Store Manager

• Recruit, train, coach, and develop a high-performing retail team.
• Create a positive, accountable, and customer-focused culture.
• Provide ongoing performance feedback, mentorship, and development opportunities.
• Lead by example and model company values in all interactions.

Store Operations

• Oversee all daily store operations to ensure efficiency, consistency, and profitability.
• Maintain operational excellence, including merchandising, inventory management, and visual presentation standards.
• Ensure compliance with company policies, procedures, and health and safety requirements.
• Analyze store performance and implement strategies to improve results.

Sales & Business Growth

• Drive sales performance and achieve revenue objectives.
• Monitor key performance indicators and coach the team to exceed targets.
• Identify opportunities to grow market share and enhance customer loyalty.
• Develop local partnerships and community relationships to increase brand awareness and customer engagement.

Customer Experience

• Deliver an exceptional customer experience through service excellence.
• Resolve customer concerns professionally and effectively.
• Foster an environment that encourages repeat business and long-term customer loyalty.

• Minimum 7 years of progressive retail management experience, including leadership of a flagship, high-volume, or multi-million-dollar store.
• Proven success leading large retail teams and achieving sales and operational objectives.
• Strong experience in coaching, performance management, succession planning, and employee development.
• Demonstrated ability to manage inventory, merchandising, loss prevention, and operational execution.
• Experience building strong customer relationships and community connections.
• Excellent communication, leadership, and organizational skills.
• Proficiency with POS, inventory management, and retail reporting systems.
• Comfortable working in a fast-paced and evolving retail environment.

Ideal Candidate

• Strategic and entrepreneurial mindset.
• Highly customer-focused with a passion for creating memorable experiences.
• Results-driven with a proven ability to motivate and inspire teams.
• Adaptable, resilient, and capable of thriving during periods of growth and change.
• Passionate about sustainability, community engagement, and responsible business practices.

• Competitive salary of $80,000 - $84,000
• Bonus and profit-sharing opportunities
• Comprehensive health and dental benefits
• Paid vacation and personal days
• Employee product discounts
• Wellness and lifestyle support programs
• Professional development and career growth opportunities
• An opportunity to lead a flagship location with a growing Canadian retailer