Airport Retail Operations Manager

Lead airport retail operations at Calgary International Airport with strengths in coaching, data analysis, and consistent store execution across one property.

As WHSmith’s Operations Delivery Manager, you will partner with the Multi-Unit Manager, store leaders, and frontline teams. The full-time position covers retail operations, sales enablement, talent development, inventory control, compliance, and customer experience. Your work supports reliable execution across assigned airport locations.

• Coach leaders and frontline teams on operational routines
• Analyze sales, labor, shrink, inventory, and audit data
• Lead action plans addressing performance and execution issues
• Support promotions, launches, merchandising, and service priorities
• Report property risks, trends, and recommended actions

• Five-plus years of multi-unit or operational leadership experience
• Retail, airport, or resort environment experience
• Understanding of KPIs, loss prevention, inventory, and expenses
• Ability to influence, coach, and drive accountability
• Microsoft Office proficiency, particularly Excel

Apply operational leadership, coaching, and analytical skills to strengthen WHSmith retail performance at Calgary International Airport.