Sports Merchandise Coordinator Customer Service

Support fan-facing merchandise experiences with Calgary Wild FC across customer service, launches, fulfillment, and matchday retail. Work full-time in a hybrid Calgary position.
This Merchandise Coordinator role supports the growth of the club’s merchandise programs and brand. Working with the Merchandise Manager, you will coordinate customer inquiries, exchanges, returns, refunds, product availability, and order updates. You will also support collaborations, collections, promotions, staff coordination, and online customer experience improvements.

Key Responsibilities:

Answer merchandise inquiries and coordinate exchanges, returns, and refunds
Support collections, collaborations, launches, pricing, and promotions
Coordinate merchandise staff and volunteers during matchday operations
Collaborate with departments, vendors, and merchandise partners
Improve fulfillment processes and customer experience initiatives
Requirements:
One to three years’ related retail, e-commerce, or merchandise experience
Strong communication and customer service skills
Proactive, solutions-oriented approach with ownership of responsibilities
Ability to work independently and contribute collaboratively
Passion for sports and fan experience considered an asset
Apply customer service, merchandise coordination, e-commerce, and matchday operations skills supporting Calgary Wild FC fans and brand.