Sports Merchandise Coordinator Customer Service

Support fan-facing merchandise experiences with Calgary Wild FC across customer service, launches, fulfillment, and matchday retail. Work full-time in a hybrid Calgary position.

This Merchandise Coordinator role supports the growth of the club’s merchandise programs and brand. Working with the Merchandise Manager, you will coordinate customer inquiries, exchanges, returns, refunds, product availability, and order updates. You will also support collaborations, collections, promotions, staff coordination, and online customer experience improvements.

• Answer merchandise inquiries and coordinate exchanges, returns, and refunds
• Support collections, collaborations, launches, pricing, and promotions
• Coordinate merchandise staff and volunteers during matchday operations
• Collaborate with departments, vendors, and merchandise partners
• Improve fulfillment processes and customer experience initiatives

• One to three years’ related retail, e-commerce, or merchandise experience
• Strong communication and customer service skills
• Proactive, solutions-oriented approach with ownership of responsibilities
• Ability to work independently and contribute collaboratively
• Passion for sports and fan experience considered an asset

Apply customer service, merchandise coordination, e-commerce, and matchday operations skills supporting Calgary Wild FC fans and brand.