Sports Medicine Retail Associate

Sports Medicine Retail Associate - Full Time

Calgary, AB Retail Full-time Jul 24, 2026

Are you passionate about sport, movement, and helping people return to what they love? Group
23 Sports Medicine is seeking a Sports Medicine Retail Associate to join our team. Working within a collaborative sports medicine clinic, you’ll help patients and athletes select braces, supports, recovery products, and rehabilitation equipment while supporting retail operations and delivering an exceptional patient experience.

This role is ideal for individuals with knowledge of anatomy, exercise, rehabilitation, sport performance, fitness, healthcare, or related fields, combined with strong customer service skills and a passion for helping people achieve their health and performance goals.

Join a team trusted by Calgary's best athletes and professional sports organizations, including the Calgary Flames, Calgary Stampede rs, and Hockey Canada. At Group
23, you’ll be a part of a dynamic, supportive environment where growth and well-being are our priority.

Some of our benefits:

• Inspiring teammates and work environment
• A culture that empowers you to excel
• Aflexiblegroup benefits package
• The chance to grab tickets to see your favourite team in action
• An environment of achievers - work atWinSport, the home of the 1988 Olympics and current home of future Olympians and enjoy
  
  WinSporttenant discounts

The Sports Medicine
Retail Associate is responsible for delivering a seamless and professional retail and patient experience within Group
23 clinics. This role supports retail operations, inventory management, and e-commerce fulfillment while assisting patients with product selection and basic brace fitting. Working closely with clinical and administrative teams, the Retail Associate ensures retail services are aligned with patient care, contributing to an efficient clinic environment and a high standard of service in support of Group
23’s purpose, mission, and values.

Support Group
23's patient-centered care model by delivering a professional, informative, and consistent retail experience

Provide exceptional customer service to patients, athletes, and visitors in a clinical setting

Assist patients in selecting appropriate braces, supports, recovery products, and rehabilitation equipment, ensuring alignment with clinician recommendations where applicable

Assist patients with product selection, ensuring alignment with clinician recommendations where applicable

Perform over-the-counter brace fittings and provide product guidance within scope

Collaborate with physiotherapists and clinic staff to support patient care and product needs

Maintain professionalism, discretion, and confidentiality in all patient interactions

Act as a culture carrier, modelling Group
23's purpose, mission, and core values

Accurately process transactions using POS systems and maintain proper documentation

Open and close the retail area, including cash handling, balancing, and daily setup/tear-down

Maintain accurate records related to sales and transactions

Support off-site or event-based sales opportunities as assigned

Monitor inventory levels and advise leadership of critically low stock

Receive, organize, and restock inventory

Support inventory counts and reconciliation processes

Identify and resolve discrepancies in inventory, transactions, or orders

Provide suggestions for inventory improvements based on patient needs and sales trends

Maintain a clean, organized, and well-stocked retail space aligned with clinic standards

Develop and maintain a strong working knowledge of all clinical retail products, including braces, supports, and therapy-related items and their…