Audio Visual Sales Coordinator - BMO Center Stampede

Audio Visual Sales Coordinator – BMO Center Calgary Stampede

Position Overview

The Sales Coordinator is responsible for assisting the Event Technology team by selling equipment and services for events of all sizes, with a special focus on events under $5K in revenue. The role completes sales order entries and other sales related activities, and provides general sales administration support as needed, including order entry, opportunity management, billing, and customer follow‑up. The position reports to the Sales Director or Director, Event Technology.

• Directly sell smaller events such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In‑Conjunction‑With (ICW) events, as determined appropriate by the Manager.
• Maximize revenue and adhere to event profit guidelines for all assigned business.
• Meet client needs through attending client meetings and responding to client concerns, questions, and problems.
• Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines.
• Handle customers’ requests by phone, online chat, email, and other channels, and follow up with internal and external customers through confirmed order hand‑offs.
• Follow up with clients through final billing, thank‑you letters, post‑event service evaluations, and lead hand‑offs.
• Effectively use ENCORE tools and resources to respond promptly to customer requests.
• Ensure the CRM is always accurate and up to date.
• Facilitate strong information exchange with aligned venue leadership teams.

• Minimum of a High School diploma; BS/BA is preferred or 1+ years of sales/event experience.
• Prior technology, sales, hospitality or event planning experience is a plus.
• Technical aptitude and proficiency with computer software and programs.
• Strong written and verbal communication skills.

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Instils Trust
• Safety Conscious
• Drive Results
• Action Oriented
• See The Big Picture
• Tech Savvy
• Value People
• Communicates Effectively

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations.

Working times will include irregular hours and on‑call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.