Business Development Associate

** This is a non-technical role

Are you looking for an opportunity with a growing SAAS Software company that offers great benefits, a dynamic work environment, and excellent professional development opportunities? Join our business development program in Calgary where you can interact with clients and colleagues from around the world as you enhance your professional skills and learn our operations.

The Culture: At ISN, our success is powered by our people. Our culture is what makes ISN a fun and rewarding place to work. ISN promises you an environment that encourages your best and rewards it with opportunities to grow.

The Position: We are looking for a full-time Associate with a bachelor's degree from an accredited university and/or equivalent work experience who will proactively service and support our contractor/supplier clients and lead the management and growth of customer accounts. Your time at ISN will begin on the Customer Service as the first role within the rotational program:

• We'll guide you through a 12-week training program at our headquarters in Dallas, Texas, where you will receive classroom and on-the-job training. The initial 8 weeks will focus on areas of soft skills development, customer service excellence and ISN products and services. The second part of training will be dedicated to transitioning to the Client Development team and focused on new business development and account management.
• Responsibilities include fielding incoming calls and inquiries, inside sales, as well as helping customers navigate ISNetworld (our product)
• Provides employees with the knowledge and skills needed for success within the company
• You will be assigned a mentor to help guide you and provide support
• Up to 50% travel for in-person meetings, events and presentations after your initial training

After your initial training period on the Customer Service team, you will rotate to our Client Development team. This role includes both sales and account management in a collaborative, industry, or region-specific team. On Client Development, you will have the opportunity to engage directly with stakeholders and executives of Hiring Client companies, including Fortune 500 companies, generate business growth through account expansion and new client prospecting, assist with client implementation, and take on increasing responsibility in a team environment.

Compensation: Base pay of $85,000 CAD annually with opportunity to earn up to $11,000 CAD annual target incentives if targets are met. Total annual compensation up to $96,000 CAD.

2027 Start Dates: January 11, April 14, or June 7

Who should apply? Driven individuals who possess a desire to work with people externally and internally, engage with customers via phone and in meetings, and obtain increased responsibilities.

• Bachelor’s degree from an accredited university and/or equivalent work experience
• Excellent verbal and written communication skills
• Excellent customer service orientation
• Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
• Desire to work with people and consistently engage in verbal interaction over the phone
• Ability to de-escalate calls using critical thinking and soft skills
• Genuine desire to progress into a sales development role

ISN CAN Benefits*

• Company-paid supplemental insurance for employees and dependents (Medical, Dental, Vision, and Life Insurance)
• 4% retirement matching
• Long-Term & Short-Term Disability Coverage
• Paid time off
• 0-1 year – 15 day (pro-rated first year)
• 1-5 years – 20 days
• 5-10 years – 25 days
• 10+ years – 30 days
• Holidays – 13 paid holidays
• Monthly cell phone reimbursement
• Team-building activities and events, including quarterly kick-off meetings and community volunteer day
• Matching charitable gift program
• Profess…