Global Sales Operations Specialist

## Global Sales Operations Specialist Apply:
CAN, AB, Calgary, Calgary Office:
USA, MT, Columbia Falls, Glacier Park Collection Support Offices:
USA, AK, Anchorage, Alaska Collection Support Offices:
Full time:
Posted Yesterday:
JR102453

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
** GENERAL RESPONSIBILITY
*** Provide operational, administrative, and system support to the greater Pursuit Global Sales Team.
* Support the day-to-day administration and adoption of Pursuit's sales systems, including Salesforce and Revenue Cloud.
* Support Sales Managers and global sales teams with contracting, CRM processes, data maintenance, and system-related questions.
* Assist with the creation, maintenance, and implementation of sales processes, tools, documentation, and resources.
* Support the ongoing adoption of Revenue Cloud contracting processes, helping Sales Managers navigate the system and complete contracting requirements independently.
* Maintain accurate and timely sales information across systems and support data integrity through regular review and updates.
* Collaborate with Sales Operations, Sales Managers, and other internal stakeholders to ensure consistent processes and information across global sales teams.
* Provide training, onboarding, and ongoing support for sales systems and processes as required.
* Provide coverage in the absence of other Sales Operations and Automation team members.
* Support projects and initiatives that require additional operational or administrative support.
* Continuously identify opportunities to improve sales processes, system adoption, documentation, and the overall user experience.  
** SPECIFIC DUTIES & RESPONSIBILITIES
**** SALES OPERATIONS & SUPPORT
*** Provide day-to-day operational support to Sales Managers and global sales teams.
* Act as a first point of contact for routine questions relating to sales systems, processes, contracting, and CRM administration.
* Build, maintain, and liaise with internal and external stakeholders as required.
* Coordinate and maintain sales materials, resources, tracking documents, and process documentation.
* Assist with account, opportunity, activity, contact, and other sales data updates within Salesforce.
* Support Sales Managers with system navigation, troubleshooting, and process-related questions.
* Assist with the onboarding of new Sales Managers and team members to sales systems and processes.
* Monitor and follow up on outstanding operational tasks to support timely completion.  
** REVENUE CLOUD & CONTRACTING
*** Support Sales Managers in the use of Salesforce Revenue Cloud for sales contracting and related processes.
* Support Sales Managers in completing their own contracting requirements and provide guidance on system processes where required.
* Assist with the preparation and maintenance of rate sheets and other contracting resources.
* Ensure required contracting documentation and information is accurately entered and maintained within Revenue Cloud and associated systems.
* Support the implementation and adoption of new Revenue Cloud processes, functionality, and system enhancements.
* Identify recurring user issues or process gaps and escalate them to Sales Operations…