Licensed Inbound Insurance Sales Specialist

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners' budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners' budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Trupanion is looking for a self-motivated, customer-focused Licensed Insurance Sales Specialist to join our pet-loving team! If you hold an active provincial General Insurance license (or equivalent) and enjoy helping customers find the right coverage for their pets, this may be the opportunity for you.

Your role is the heart and soul of Trupanion, and you love helping as many people and pets as possible. You provide support to customers who contact us about starting their pet’s medical insurance over the phone and through email and be there to assist current members. A successful candidate is a great listener and an out of the box problem solver who communicates effectively verbally and in writing.

You’re comfortable navigating escalated customers and sensitive conversations with a focus on providing the best experience. You are empathetic and emotionally resilient.

This is a full-time position working 8-hour shifts, 5 days per week
. Schedules rotate every two weeks and require flexibility across a range of shift times. Shifts may be scheduled as early as 3:00 AM Pacific Time
, with start times as late as 1:30 PM Pacific Time
. Both Saturday and Sunday are required
, and one consistent day off will be guaranteed.

During your first eight weeks of training
, your schedule will be Monday through Friday, 8:00 AM–5:00 PM Pacific Time
.

We are unable to consider applications submitted without weekend availability.

At Trupanion, we believe in a flexible workplace! Candidates for this position have the option to work remotely from anywhere in Canada as long as they are licensed to sell insurance in Canada and the province in which they currently reside.

• Answering inbound warm leads from potential customers who have expressed interest in our pet insurance policies.
• Utilizing a consultative style to understand the unique needs of each customer and tailoring insurance solutions accordingly.
• Presenting the value of our pet insurance policies and emphasizing the benefits they offer, rather than focusing solely on the price.
• Effectively setting the agenda during calls to maintain call control and guide the conversation towards successful enrollment.
• Providing detailed information about our policies, coverage options, and answering any questions or objections customers may have.
• Overcoming objections and concerns with confidence and empathy to instill trust in potential customers.
• Utilizing assumptive closing techniques to confidently guide customers through the enrollment process.
• Accurately enrolling pets in policies, ensuring all necessary information is collected and documented.
• Collaborating with the sales team and management to meet and exceed sales targets and objectives.

• Active provincial General/P&C Insurance license, such as an OTL General Insurance Agent license, General Level 1 license, or equivalent, depending on your province of residence.
• Eligible for license reciprocity in additional jurisdictions, excluding Québec.
• Minimum of 2 years' experience in a sales role.
• Excellent communication…