Strategic Agency Account Manager

Own client retention and expansion for Blacksmith Agency, using account management and clear communication remotely across the USA or Canada.
As Strategic Account Manager, you manage an established book of recurring agency clients. You keep clients, renew relationships, and identify expansion opportunities. You work with strategists and delivery teams so clients receive one clear voice.

Key Responsibilities:

Own retention across an established recurring client book
Monitor accounts and identify early signs of drift
Find and sell additional projects within client accounts
Carry a seven-figure annual retention and upsell quota
Coordinate strategists and delivery teams around client communication
Requirements:
Agency account management experience is required
Experience in marketing, digital, creative, or advertising agencies
Proven record of retaining clients and selling additional work
Comfort carrying a quota
Clear, calm communication with senior client stakeholders
Bring agency account management, retention, upselling, and senior stakeholder communication to Blacksmith Agency’s remote client portfolio.