Client Retention and Growth Manager

Drive client retention and account growth remotely for Blacksmith Agency, combining renewal ownership, upselling, and calm senior-stakeholder communication.
This Account Manager owns an established book of recurring agency clients across Blacksmith Agency’s digital services. You will keep clients, grow their engagements, and recognize early signs of account drift. Success includes managing a seven-figure annual quota across retention and upsells while partnering with delivery teams.

Key Responsibilities:

Protect relationships and renewals across recurring agency accounts
Identify early warning signs when accounts begin drifting
Discover the next project within each client relationship
Sell expansions and carry the annual retention quota
Align strategists and delivery teams around one client voice
Requirements:
Account management experience within a digital agency
Background in marketing, creative, or advertising agencies
Numbers-based record of retaining clients and selling more work
Comfort carrying a seven-figure annual quota
Calm communication with senior client stakeholders
Use proven retention, expansion sales, and client communication experience to grow Blacksmith Agency’s established account portfolio.