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Science
Information & Knowledge Management
Job Description & How to Apply Below
Shape better patron experiences through user research, service design, and innovative solutions as a Senior Service Designer for library programs.
This senior role leads service design practice across Library teams. You will understand patron needs, analyse processes, and apply design thinking, prototyping, and testing. The work connects community insight with improved library services and programs.
Key Responsibilities:- Lead research into patron needs, behaviours, trends, and expectations
- Design innovative solutions for library programs and services
- Coordinate experimentation and innovation across complex environments
- Manage portfolios of projects with dynamic timelines
- Present insights and recommendations to diverse stakeholders
- Master’s degree or equivalent education and experience
- Significant subject matter expertise and specialized professional experience
- Experience with user research, facilitation, journey mapping, prototyping, and testing
- Experience managing portfolios containing multiple projects
- Familiarity with library operations, technologies, resources, and user needs
Bring service design expertise, person-centered research, and portfolio leadership to improve library experiences for patrons and staff.
Position Requirements
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(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).