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Job specializations:
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Science
Information & Knowledge Management
Job Description & How to Apply Below
This senior role leads service design practice across Library teams. You will understand patron needs, analyse processes, and apply design thinking, prototyping, and testing. The work connects community insight with improved library services and programs.
Key Responsibilities:
Lead research into patron needs, behaviours, trends, and expectations
Design innovative solutions for library programs and services
Coordinate experimentation and innovation across complex environments
Manage portfolios of projects with dynamic timelines
Present insights and recommendations to diverse stakeholders
Requirements:
Master’s degree or equivalent education and experience
Significant subject matter expertise and specialized professional experience
Experience with user research, facilitation, journey mapping, prototyping, and testing
Experience managing portfolios containing multiple projects
Familiarity with library operations, technologies, resources, and user needs
Bring service design expertise, person-centered research, and portfolio leadership to improve library experiences for patrons and staff.
Position Requirements
10+ Years work experienceTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
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(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).