Security Representative

About the Role

Reporting to the Security Supervisor, the Security Representative will perform a broad range of security-based customer service, including public safety related duties to safeguard the staff, students, and public who access the Mount Royal University Campus, and protection of physical assets. Working as a member of the security team on shift, the Security Representative will perform a range of security and patrol tasking activities.

A key focus of the Security Representative is to deliver customer focused services, act as a first responder to accidents on campus, act as Security Dispatch, assist with emergency evacuations as well as maintain a safe environment using electronic monitoring equipment and physical patrols of the University campus. Other major responsibilities include conducting investigations, interviewing, report writing, taking statements, and handling evidence.

This is a full-time position working an averaging work week of eight to twelve hour shifts on a rotational basis. This position involves a considerable amount of standing and walking.

• Patrol the Mount Royal University campus by foot or vehicle in all lighting and weather conditions
• Provide customer service all persons using University facilities which includes providing information, directions and responding to complaints
• Liaise with individuals, organizations, groups on campus to promote safety and security awareness
• Recognize and investigate all incidents, unusual occurrences, suspicious persons and safety concerns
• Conduct basic investigations including interviews, statements, surveillance, and recovery of property
• Write reports and maintain timely and accurate notes on incidents
• Provide first line response to security emergencies and act as key link to the dispatch centre
• Assess incident scene and recommend assistance from external agencies such as EMS, Calgary Police, and Fire department
• Provide first aid as necessary including the use of AED and Naloxone
• Operate central dispatch centre and act as central dispatch office on a rotating basis
• Monitor, assess, record, and respond appropriately to all alarms including fire systems, alarm systems, and CCTV systems
• Control access to buildings and properties on the Mount Royal University campus

• Minimum one year post-secondary certificate/program completion
• An understanding of the Canadian legal system is required
• Security License through the Government of Alberta is required
• CPR and First Aid certificate is required
• Class 5 Alberta Driver's License and clean drivers abstract is required
• Minimum 6 – 12 months of related security or law enforcement experience
• Must have prior experience working in a customer service position
• Ability to remain calm under pressure
• Demonstrated strong interpersonal, communication, and written skills