Security Guard CORE

Security Guard - Tactical, CORE (Full-Time)
Job Description

About Guardteck & Kandor Management

Guardteck provides tailored security solutions for a wide range of environments, including commercial buildings, residential sites, and community spaces. As part of Kandor Management Corporation, we're not your typical security company—we're building something different.

We live by five core values:

Community First – Servant heart, respectful, pride of place, mindful. Not selfish.

Above and Beyond – Finishing touch, go the extra step, give more. Not average.

Accountability – Ownership mindset, do what we say, keep our word. No excuses.

Creative Initiative – Outside of the box thinking, proactive problem solving, resourceful. Not indifferent.

Be Awesome – Be prepared. Be well presented. Have a good attitude. Not a low vibe.

If these values resonate with you, keep reading.

Position Summary:

Security guards patrol The CORE and provide a highly visible presence, to all tower and mall employees, tenants and patrons alike. Based upon a thorough understanding of the site SOP, guards provide protection to the public and deal with all operational and emergency situations as they arise in a professional and courteous manner.

Note the site encompasses 3.8 million square feet of commercial property including four commercial high [1] rise towers, 600,000 square feet, four level retail, three below grade parkades and Devonian Gardens, an in-door City of Calgary Park. There is an extensive food court on the 4th level.

The site is bordered by 7th & 8th Ave SW, and 2nd Street to 4th Street. There are two c-train platforms on 7th Avenue. The building is connected by multiple +15s, +30s and one +45 bridge to properties on all four sides. The site receives over 25 million guests a year. Several thousand Calgarians work at The CORE daily.

Key Responsibilities

Patrol

• Provide a visible, professional presence throughout the property.
• Upon opening the mall, mall patrols commence in both upper and lower areas. Otherwise patrol towers after hours.
• Ensure all stores are open for business.
• Check fire panels and ensure all is in order and there are no trouble signals
• Escort mall guests of property when not following site rules.
• Respond promptly to all employees, tenants, or patron inquiries. If for some reason the inquiry is not a security related issue, kindly direct them to the proper department.
• Patrol all internal and external areas, including all parking, perimeter and roof areas.
• Check all road signs and conditions of roads or any other areas requiring maintenance.
• Check all areas of the mall for spills or other unsafe conditions. (barricade areas until maintenance arrives).
• Check and ensure all service areas are free of garbage and debris.
• Conduct escorts for retailers and management upon request.
• Ensure that only authorized people are utilizing areas. Challenge anyone who does not appear authorized.

Emergency Response:

• Assist in evacuations and provide support during crisis situations.
• Know all policies and procedures as they apply to the fire plan and specifically the security department’s role.
• Be fully trained in the proper use of fire extinguishers and other firefighting equipment.
• Fully trained in First aid and C.P.R. (proof of certification required).
• Respond promptly to alarms, disturbances, and emergencies, such as fires, medical incidents, or security breaches either upon direct observation or directed by control centre.

Report Writing / Documentation:

• Maintain security officer notebook for day-to-day reporting.
• Write detailed incident reports as needed.
• Maintain accurate logs and reports of incidents, inspections, and any irregularities observed during shifts.
• Complete daily activity reports and incident reports as required.
• Issue trespass notices to all people who are to be barred from the CORE.

Customer Service:

• Interact professionally with employees, visitors, and contractors while maintaining an elevated level of confidentiality and discretion.
• Aid and direct staff or guests as needed.
• Be familiar with all CW employees at the CORE, including management personnel.
• Develop and maintain excellent police relations.

Compliance and Enforcement:

• Ensure…