Security Guard - Tactical, CORE

About Guardteck & Kandor Management

Guardteck provides tailored security solutions for a wide range of environments, including commercial buildings, residential sites, and community spaces. As part of Kandor Management Corporation, we are building something different.

• Community First – Servant heart, respectful, pride of place, mindful. Not selfish.
• Above and Beyond – Finishing touch, go the extra step, give more. Not average.
• Accountability – Ownership mindset, do what we say, keep our word. No excuses.
• Creative Initiative – Outside of the box thinking, proactive problem solving, resourceful. Not indifferent.
• Be Awesome – Be prepared. Be well presented. Have a good attitude. Not a low vibe.

Security guards patrol The CORE and maintain a highly visible presence for all tower and mall employees, tenants and patrons. Based on a thorough understanding of the site SOP, guards provide protection to the public and handle all operational and emergency situations professionally and courteously. The site encompasses 3.8 million square feet of commercial property, including four high‑rise towers, four‑level retail, three below‑grade parkades, Devonian Gardens, and an indoor City of Calgary Park.

It receives over 25 million guests a year.

• Provide a visible, professional presence throughout the property.
• Upon opening the mall, commence patrols in both upper and lower areas. Otherwise patrol towers after hours.
• Ensure all stores are open for business.
• Check fire panels, ensuring all is in order and there are no trouble signals.
• Escort mall guests of property when they are not following site rules.
• Respond promptly to all employees, tenants, or patron inquiries. Direct non‑security issues to the proper department.
• Patrol all internal and external areas, including all parking, perimeter and roof areas.
• Check all road signs and road conditions requiring maintenance.
• Check all areas of the mall for spills or other unsafe conditions. Barricade areas until maintenance arrives.
• Check and ensure all service areas are free of garbage and debris.
• Conduct escorts for retailers and management upon request.
• Ensure that only authorized people are utilizing areas. Challenge anyone who does not appear authorized.

• Assist in evacuations and support during crisis situations.
• Know all policies and procedures as they apply to the fire plan and the security department’s role.
• Be fully trained in the proper use of fire extinguishers and other firefighting equipment.
• Be fully trained in First aid and C.P.R. (proof of certification required).
• Respond promptly to alarms, disturbances, and emergencies, such as fires, medical incidents, or security breaches, either upon direct observation or directed by the control centre.

• Maintain a security officer notebook for day‑to‑day reporting.
• Write detailed incident reports as needed.
• Maintain accurate logs and reports of incidents, inspections, and any irregularities observed during shifts.
• Complete daily activity reports and incident reports as required.
• Issue trespass notices to all people who are to be barred from the CORE.

• Interact professionally with employees, visitors, and contractors while maintaining confidentiality and discretion.
• Aid and direct staff or guests as needed.
• Be familiar with all CW employees at the CORE, including management personnel.
• Develop and maintain excellent police relations.

• Ensure adherence to security protocols and local regulations.
• Enforce policies, rules, and regulations of the facility or organization calmly and respectfully.
• Be fully familiar with Cushman & Wakefield Management Security Policies and Procedures.
• Be fully versed in the Trespass to Property Act R.S.O. 1980 and how to utilize it.
• Understand use of force and conflict de‑escalation, ready to conduct arrests with unauthorized visitors.
• Be familiar with other sections of the Laws, By‑Laws and Acts governing the property and related criminal codes.
• Perform other tasks as may be required.

• Strong observational and critical thinking skills.
• Ability to remain calm and…