Security Lead Hand Retail

Overview

Paladin Security is hiring a Site Lead Hand. This role focuses on leadership, communication, and conflict‑resolution within the security field, providing a rewarding career path with comprehensive training, professional development, and clear advancement opportunities.

Location:

Calgary, AB

Employment Type:

Full‑Time
Pay Rate: $28.00 per hour

Schedule:

1100‑2130, Wednesday to Saturday
Work Setting:
On‑site

• Ensure all security guards adhere to site training requirements.
• Assist the Security Supervisor with site training requirements.
• Oversee all aspects of daily security operations at the property, including monitoring and operating CCTV, access control, fire alarm, and intrusion alarm systems.
• Ensure compliance with WHMIS and OH&S requirements.
• Complete responsibilities for subordinate staff as circumstances require.
• Ensure managers and client general standards at the property are met.
• Act as primary point of contact for the client during the shift when needed.

• Act with professionalism and integrity.
• Provide excellent service to internal and external clients.
• Demonstrate an active interest in promoting safety consciousness in the workplace.
• Motivate, support, and inspire direct reports, building strong cohesive teams.
• Demonstrate commitment to team goals and objectives.
• Drive superior performance and meet objectives and deadlines.
• Be accountable and embrace a learning environment.

• 3+ years of security experience.
• Valid Alberta Security License.
• Grade 12 Diploma or equivalent.
• Valid driver's license.
• Legally authorized to work in Canada.
• Ability to work effectively with employee groups and build partnerships at all levels of the organization.
• Flexible and adaptable when dealing with diverse situations and people.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Google Workspace.
• Ability to work outdoors, climb stairs, and navigate uneven terrain.
• Ability to safely lift and carry 20+ lbs.
• Physically able to perform first aid and assist with medical emergencies, de‑escalation situations, and extensive patrols covering 15+ km per shift.
• Ability to complete all required Paladin training and certifications within three months of hire.
• Experience coordinating emergency response activities.

• Free uniforms provided.
• Comprehensive site‑specific training.
• First Aid, De‑escalation, UOF, and MOAB training opportunities.
• Career advancement and promotion‑from‑within opportunities.
• Exposure to Calgary's most iconic and high‑profile sites.
• Diverse and inclusive workplace culture.
• Ongoing professional development.
• Medical insurance, dental insurance, and paid vacation.

High School Diploma/GED.

Valid Alberta Security License.

Paladin Security has a diverse workforce and is committed to a workplace culture of respect, inclusion, and diversity. We provide accommodations for people with disabilities during the interview process and while employed. If you require an accommodation, please let us know and we will work with you to meet your needs.

This position reports to the Shift Supervisor.