Security Supervisor - Westmount Mall

Full Time Security Supervisor
- Westmount Mall

Westmount Shopping Centre is a busy retail shopping centre serving the surrounding community. The site requires high-visibility patrols, monitoring of entrances and common areas, incident response, and customer service engagement. Security personnel maintain a welcoming yet proactive presence to ensure the safety of tenants and shoppers.

Position: Full Time Security Supervisor

Site Name: Westmount Mall

Address: 785 Wonderland Road South, London, Ontario, N6K 1M6

Hours: Monday to Friday (8AM to 4PM)

Pay Rate: $22.50/hour

Overtime Method: Employment Standards Act (ESA)

Posting Date: July 9th, 2026

Internal Closing Date: July 16th, 2026

External Closing Date: August 31st, 2026

Job Duties:

• Supervise, mentor, and support the on-site security team during assigned shifts.
• Conduct regular patrols of the mall, exterior grounds, parking lots, and common areas.
• Monitor activity during peak traffic periods, including school lunch hours, and proactively address safety and security concerns.
• Enforce the mall's Code of Conduct, the Trespass to Property Act, and applicable legislation.
• Respond to emergencies including medical incidents, disturbances, alarms, fire alarms, suspicious persons, and property damage.
• Coordinate emergency response procedures and liaise with police, fire, EMS, and mall management when required.
• Review and approve incident reports, occurrence reports, and daily activity logs for accuracy and completeness.
• Ensure security equipment, radios, keys, CCTV systems, and access control systems are properly utilized and documented.
• Monitor CCTV systems and coordinate appropriate responses to observed incidents.
• Build positive working relationships with tenants, contractors, visitors, and mall management.
• Ensure compliance with Paladin Security policies, client procedures, and health and safety requirements.
• Assist with scheduling, training, onboarding, and performance management of security personnel.
• Other job related duties as assigned by the management

Prerequisites:

• 6 months to 1 year supervisory or team lead experience in security is a must.
• Previous experience in retail environment is preferred
• Working knowledge of the Trespass to Property Act, Mental Health Act, and applicable legislation.
• Strong conflict resolution, leadership, and interpersonal skills.
• Excellent written and verbal communication skills.
• Experience writing detailed reports and conducting investigations.
• Proficiency with CCTV, access control systems, Microsoft Office, and basic computer applications.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Physically able to stand, walk, and patrol for extended periods.
• Legally authorized to work in Canada.

Please be aware:
The UoF/MOAB training is not paid as it is a pre-requisite; however, Paladin will cover all of the costs of the training with a 6-month commitment to the position/availability.

Why choose Paladin?

• Opportunities for training and professional development
• Competitive salary and benefits package
• Work today, get paid tomorrow

College/University Education

First Aid and CPR
- Level C Certification
Valid Ontario Security License

Paladin Security:
Making the World a Safer and Friendlier Place because we CARE
!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits:
Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days

This job reports to the Client Services Manager

This is a Full-Time position Availability

Required:

Monday to Friday (8AM - 4PM).

Relocation is not required and travel is not required