Security Guard - Shift Lead

Job Title:

Security Guard
- Shift Lead Department:
People & Culture
- Security and Film Operations Position Type:
Permanent Full-Time (AM - : Friday-Tuesday, PM - : Friday-Tuesday, Overnight - : Thursday-Monday)

Hours:

40 hours per week Final date to receive applications:
July 31, 2026

Who We Are:

Heritage Park is Canada's largest living history museum and offers visitors a chance to experience life in Western Canada from the 1860s to the early 1950s. The park features historical buildings, costumed interpreters, working antiques, and various exhibits that provide insight into the region's past.

The People & Culture Department is a shared services hub that supports Heritage Park’s people, culture, and workplace excellence through Human Resources, Volunteer Resources, Payroll & Benefits, Health, Safety & Environment (HSE), and Protection Services. The team delivers integrated services essential to the Park’s success, including employee and volunteer experience, talent acquisition and development, workforce planning, payroll and total rewards administration, and compliance with employment and safety legislation.

It also leads health, safety, and environmental programs, oversees Protection Services and emergency readiness, and fosters a secure, inclusive environment for all. Through collaboration, accountability, and service excellence, the department advances the Park’s mission, strengthens organizational culture, and ensures Heritage Park remains a safe and engaging place to work and volunteer.

The Shift Lead – Security Guard is both a working security guard and a frontline leader. In addition to performing all duties of a Security Guard, including patrols, incident response, access control, guest service, and emergency support, the Shift Lead assumes elevated responsibilities during their assigned shift. These include supervising guards on duty, ensuring tasks are completed to standard, providing coaching and guidance, handling escalated incidents, and communicating directly with management.

The Shift Lead ensures smooth operations, professional standards, and compliance are maintained across all aspects of the shift.

• Act as the designated shift lead, ensuring guards are briefed, assignments are clear, and operations run smoothly.
• Assist in shift staffing via call-ins for sick coverage/no shows.
• Conduct pre-shift briefings, distributing radios, keys, and providing updates on incidents, events, or hazards.
• Serve as the primary contact during the shift for staff, guests, and management regarding security matters while keeping the Securities Manager informed; escalating requests where needed
• Provide hands‑on coaching and mentorship to guards, modeling best practices in guest service, patrols, and incident handling.
• Ensure accurate and complete handovers between shifts, communicating ongoing issues, incidents, and priorities.
• Foster a team culture of respect, accountability, and calm under pressure.

• Perform all client service duties of a Security Guard, including greeting guests, answering inquiries, providing directions, and responding to concerns with professionalism.
• Ensure a consistent guest‑first approach across the shift, modeling courtesy, fairness, and cultural sensitivity.
• Provide leadership in managing parking and crowd control during events.
• Oversee guards’ interactions with guests, providing coaching when needed to ensure positive visitor experiences.

• Fulfill all core guard responsibilities, including regular foot and vehicle patrols, hazard identification, alarm response, and first aid/medical response.
• Lead by example in patrol coverage and incident response, ensuring all guards complete assignments to standard.
• Distribute, monitor, and secure radios, keys, and access control tools during shifts.
• Direct security response to incidents and emergencies, escalating serious situations to the Manager.
• Support event security operations, coordinating with other departments on barricades, traffic control, and guest safety.