Healthcare Patient Watch - On-Call

Overview

Are you looking for a rewarding opportunity where you can use your communication and customer service skills to make a difference? Join Paladin Security's Healthcare Division as a Patient Watch Professional.

We are seeking reliable, compassionate, and attentive individuals to work at healthcare facilities throughout Calgary and surrounding areas, including hospitals, clinics, and long‑term care facilities.

Patient Watch Professionals provide continuous observation of assigned patients to help maintain their safety and well-being. This role requires patience, professionalism, strong communication, and the ability to remain calm in challenging situations.

• On Call position
• $10.00 per hour when scheduled on call but not dispatched
• $19.00 per hour when dispatched to a site
• 4 days on, 4 days off rotation
• Alternating between 2 day shifts and 2 night shifts
• Security licence is not required

• Maintain continuous observation of assigned patients.
• Monitor patient behaviour and identify potential safety concerns.
• Communicate patient concerns or changes in behaviour to healthcare staff.
• Respond appropriately to patient needs while maintaining professionalism and compassion.
• Document and report incidents and observations as required.
• Follow site-specific procedures and patient safety protocols.
• Maintain patient confidentiality and treat all individuals with dignity and respect.

• Strong customer service skills and a positive, professional attitude.
• Strong communication and interpersonal skills.
• Compassionate, patient, and respectful.
• Ability to remain calm in stressful or unpredictable situations.
• Strong observation and attention‑to‑detail skills.
• Adaptable and able to respond appropriately to changing situations.
• Ability to work independently and as part of a team.
• Comfortable working in a physically and emotionally demanding environment.
• Ability to work the required 4 days on, 4 days off rotating day and night schedule
  .

• Previous customer service experience.
• Previous healthcare, caregiving, patient support, or security experience.
• First Aid/CPR certification.

• Great Place To Work Certified™ 2026
• $19.00 per hour when dispatched.
• $10.00 per hour when scheduled on call but not dispatched.
• 24/7 support from experienced Healthcare managers.
• Training and development opportunities.
• Opportunities for growth within Paladin Security.

High School Diploma/GED

Paladin Security:
Great Place To Work Certified™ 2026 - Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits:
Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation

This job reports to the Client Service Manager

This is a Full and Part-Time position

#INDCAL