Operations - Regional Operations Manager; Guardteck

Operations - Regional Operations Manager (Guardteck)
Posted Monday, June 22, 2026 at 7:00 a.m.

About Guardteck & Kandor Management
Guardteck provides tailored security solutions for a wide range of environments, including commercial buildings, residential sites, and community spaces. As part of Kandor Management Corporation, we’re not your typical security company—we’re building something different.

We live by five core values:

Community First – Servant heart, respectful, pride of place, mindful. Not selfish.

Above and Beyond – Finishing touch, go the extra step, give more. Not average.

Accountability – Ownership mindset, do what we say, keep our word. No excuses.

Creative Initiative – Outside of the box thinking, proactive problem solving, resourceful. Not indifferent.

Be Awesome – Be prepared. Be well presented. Have a good attitude. Not a low vibe.

If these values resonate with you, keep reading.

Operations Manager
Department:
Operations

Reports To:

Director of Operations

About the Role
Guardteck is looking for an Operations Manager to support day-to-day operations across assigned client sites. This role is responsible for ensuring sites are properly staffed, employees are supported, service standards are maintained, and operational issues are handled quickly and professionally.

The Operations Manager works closely with the Director of Operations, Account Managers, dispatch, mobile teams, supervisors, and frontline employees to keep operations running smoothly across the portfolio.

This is a hands‑on role suited for someone who is organized, responsive, confident under pressure, and comfortable balancing employee support, client service, scheduling, and urgent operational needs.

Key Responsibilities
Operations and Site Support

Support daily operations across assigned Guardteck sites.

Ensure employees follow company policies, procedures, site expectations, and service standards.

Review security reports, incident reports, and daily updates to identify concerns, trends, and coaching opportunities.

Monitor schedules and work with dispatch to ensure shifts are properly staffed.

Review open shifts in Shiftboard and proactively support coverage needs.

Update Win Team to ensure employee hours are accurate before payroll deadlines.

Submit payroll corrections, vacation requests, reimbursements, uniform requests, and other employee updates as required.

Conduct employee check‑ins, site visits, audits, and performance reviews.

Coach, support, and address employee performance concerns when needed.

Respond to after‑hours emergencies and elevate serious incidents or operational concerns when required.

Staffing, Dispatch, and Coverage

Support dispatch with last‑minute book‑offs, urgent staffing needs, and open shifts.

Ensure ad hoc coverage requests are properly entered and staffed in Shiftboard and Win Team.

Coordinate supervisor site visits for new, temporary, or ad‑hoc sites when required.

Confirm shift details accurately reflect the duties, expectations, and requirements of the site.

Support longer‑term coverage by identifying or placing permanent staff to improve consistency and reduce turnover.

Support the rollout of site‑specific tools, including Lighthouse, when required.

Client and Internal Team Support

Work closely with Account Managers to review staffing, service delivery, site concerns, and opportunities for improvement.

Attend client meetings when required to support communication, relationship management, and service delivery.

Keep Account Managers informed of site updates, concerns, incidents, and staffing changes.

Respond to operational requests from Account Managers and internal teams in a timely manner.

Support the launch of new contracts by ensuring staff have the tools, information, and resources needed to succeed.

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