Casual Security Services Agent

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nation – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai.

We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

The Opportunity
Banff Centre is looking for Casual Security Services Agents to provide a safe, secure, and hassle-free environment for all Banff Centre staff, participants, and visitors. Responsible and customer-service minded, our Security Services Agents perform patrol duties for the purpose of general law enforcement and risk management; manage parking and traffic; as well as provide physical security for all Banff Centre buildings and property.

Specific Accountabilities

Patrol Banff Centre campus, including both exterior grounds and building interiors, either by vehicle or by foot

Remain alert to the physical environment, arranging for the removal of any safety hazards discovered during patrol

Respond to and deal with all reported incidents and emergency situations and prepare and submit reports on the actions required

Assist in investigations under any Criminal Code or Provincial or Federal Statute offence

Assist in investigating breaches of any related Banff Centre policy

Conduct interviews to probe and obtain accurate facts

Provide “Safe Walk” escort to staff (including cashiers and box office personnel), participants, and visitors

Provide security services for Banff Centre special events

Monitor alarm and closed‑circuit camera systems and respond to alarms

Provide assistance to other departments as needed to ensure a safe and hassle‑free environment

Qualification and Educational Requirements

Completion of Alberta Basic Security Training (ABST) and licensing under the Alberta Security Agent and Investigators Act, or proof of enrollment, is required

Current certificates for Standard First Aid, CPR/AED Level C, and fire prevention/training programs

A valid Alberta driver's license or international equivalent

Previous security background or experience in dealing with the public in a service‑oriented environment

Knowledge of civil/criminal laws with respect to certain property offences, disorderly conduct, trespassing, etc.

Comfortable working knowledge of Microsoft Office software

Physical and mental ability to conduct lengthy patrols of multi‑storied buildings and extensive grounds via foot or by vehicle

Demonstrates excellent interpersonal, organizational, and oral and written communication skills

Responds to contentious or highly‑sensitive issues with discretion and effectively deals with confidential matters

Recognizes and demonstrates the need for initiative in dealing with and resolving problems

Employment Terms & Benefits

In accordance with CUPE 4318, this is a unionized, casual support staff position.

This position pays $22.59 per hour, working up to 35 hours per month, on an on call, as needed basis.

Benefits of working at Banff Centre are:

Professional development

Staff cafeteria and restaurant discounts

Onsite fitness facility at a discounted rate + first month free for new staff!

Application…