Optical Associate - Part Time

Job Description

FYi Doctors Calgary – Mission Square clinic is looking for an Optical Associate to fill an existing vacancy. This part‑time role works 20‑29 hours per week, Monday to Sunday.

• Greet and welcome patients to the clinic, engage with patients in person, by phone, and via email.
• Educate patients on eyewear options tailored to their lifestyle, assist with frame selection to ensure optimal value, quality, aesthetics, and performance.
• Interpret optical prescriptions provided by the optometrist.
• Perform frame and facial measurements, ensuring proper fit and positioning of new eyewear, and make repairs and adjustments.
• Coordinate appointments and prepare prescription printouts.
• Manage billing and payments for patients, insurers and other third parties.
• Assist with contact lens fittings and process contact lens orders.
• Deliver exceptional customer service, ensuring a positive patient experience.
• Support clinic operations by performing additional duties as required.

• Previous optical or retail experience is an asset.
• Ability to multi‑task and thrive in a fast‑paced environment.
• Proficiency with technology and computers, including MS Office Suite.
• Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional experiences.
• A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively.

• Competitive wages with the opportunity to earn quarterly bonuses (available at qualifying clinics).
• A comprehensive benefits package featuring exceptional optical coverage.
• Rapid and ongoing growth, providing a consistently challenging and rewarding environment.
• A workplace culture that fosters collaboration and teamwork.
• Continuous training and development opportunities to support career growth.

FYi Doctors, a division of FYiHealth group, is Canada’s largest and most technologically advanced eye‑care provider. Our purpose is simple: enhance the lives of our patients. If you’re excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor‑led, patient‑first approach has driven our rapid growth. At FYi, you’ll have a meaningful impact on people’s lives and have fun doing it.

At FYiHealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal‑opportunity employer and are happy to provide accommodations, if required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.