Resource Specialist - Family Services

Overview

The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. We help more than 2 million people each year with necessities such as food, clothing and shelter, and support individuals facing unemployment, addiction and family challenges. We hire and serve people of all backgrounds and walks of life in alignment with our mission, vision and values of hope, service, dignity and stewardship.

Mission Statement:
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

POSITION PURPOSE

SUMMARY:

This position provides client-centred care, family support, case management, leadership for program initiatives, administrative duties and organizational requirements.

• Client-Centred Care / Case Management
• Conducts client intake interviews and completes follow-up support with clients as determined.
• Develops relationships with clients to ensure individual needs are heard and addressed appropriately.
• Assists clients to problem-solve their own issues/concerns/crisis.
• Provides support and referrals while ensuring the client s dignity remains intact.
• Stays connected to other community agencies to ensure current knowledge is accurate for referrals and resources.
• Responds to community and client inquiries, providing suggestions/information on appropriate resources and referrals.
• Works with clients to set goals based on their identified needs and timelines as appropriate.
• Works collaboratively with community agencies to meet client needs.
• Family Support
• Hosts family planning meetings, interagency meetings as requested by families, and case conferences to support families in navigating complex issues.
• Provides comprehensive assessment in collaboration with families.
• Utilizes a culturally sensitive approach engaging all methods of communication.
• Provides referrals as approved by families to support, enhance, and address needs.
• Assists families in navigating systems and performs advocacy as necessary.
• Connects families with resources and services that include educational, financial, healthcare, employment, child and youth programs, clinical services, tax services and financial literacy.
• Supports families involved with legal systems (child and family services, family justice system, etc.).
• Empowers parents in their child-rearing initiatives to strengthen parenting.
• Assists families in obtaining mental health and addiction resources and support when applicable.
• Assists immigrants and refugees in integrating into a new society including literacy, community and relevant supports to foster belonging.
• Prepares case plans with client-led goals and monitors client successes accordingly.
• Engages families in internal programming, resources and supports; encourages collaborative engagement with families and identified supports.
• Works with community partners and stakeholders to streamline services for clients and families.
• Builds self-efficacy, client self-determination and strength-based assessments that are culturally relevant and aligned with Salvation Army values.
• Creates and implements family-driven, empowerment-based programming to strengthen family systems and mobilize clients toward better outcomes.
• Program Support
• May assist with coordination of donations and supplies.
• May provide support for other position tasks.
• May evaluate programs and services for quality improvement.
• May be required to perform duties of other Community and Family Services positions.
• Administrative
• Enters and maintains database records, client case notes, and may extract data for statistical purposes.
• Supports team members in upholding best practices and client service."
• Completes designated reporting requirements (including month ends, statistics, learning summaries).
• Completes appropriate paperwork as required (incident reports, vacation requests, etc.).
• Performs administrative tasks (e.g., filing, photocopying, email) to support program objectives as delegated by supervisor.
• Attends and participates in meetings/events/committees (internal and external) as required.
• Gathers, shares and maintains up-to-date resource information in determined format.
• Reviews policies, procedures and program guidelines and provides suggestions for change or improvements.
• Supports, orients and trains volunteers and students as required.
• Makes use of and may mentor new employees; may take/prepare meeting minutes.
• Writes letters of support and/or advocacy for client-driven needs.

• Works in an office within a community-based centre.
• This is a regular, full-time position. Working hours are Monday to Friday, 12:30 PM – 9:00 PM.
• Meets one-on-one with clients.
• May require de-escalation approaches with irate or potentially aggressive clients.
• May support clients with mental health concerns within a collaborative team, as determined by the client.
• May deliver programming including workshops.
• May work within the community to meet clients and other…