Community Case Manager

COMMUNITY CASE MANAGER

Starting Date:
Friday, June 26

Reporting to the Director of Community, The Case Manager - Community, this position is responsible for Case Management including but not limited to, goal planning, client assessments, weekly check‑ins, support and advocacy. The individual in this role will develop a detailed understanding of the operations of Community Programs and could work in a dynamic and ever‑changing environment, assisting the clients in developing life skills.

• Collaborative Mindset:
  Fostering open communication and cooperation to achieve shared organizational goals.
• Culture of Support:
  Contributing to a positive work environment by building strong, trust‑based relationships with all team members and departments.
• Interdepartmental Problem‑Solving:
  Working closely with all departments to identify challenges and share knowledge to drive solutions to create a united team.
• Participating in staff events and functions:
  Essential to support fun and dynamic team functions to participate in CDC culture.

• Mentoring clients and overseeing clients’ progress and interventions.
• Monitoring housing and providing support, advice, and direction while ensuring open communication.
• Maintaining conditions of properties, including keeping high standards of health, safety, and cleanliness for the clients.
• Reporting to Property Management on all maintenance needs as well as emergencies related to property.
• Tracking progress of clients and frequently analyzing, assessing and reviewing their objectives.
• Keeping accurate and up‑to‑date case files, incorporating regular written case notes for clients, as well as relapse prevention plans relevant to all client cases.
• Attending all meetings relevant to your position, i.e. weekly staff meetings, daily case‑management meetings, and other meetings on an as‑needed basis.
• Working hours:
  
  Tuesday to Saturday, and serves as on call rotation once every six weeks.

• Post‑secondary degree/diploma/certificate in Social Work, Addictions Studies, Psychology, Behavioral Science, or a related and relevant discipline is preferred.
• A minimum of 3 years’ experience working in the field of addiction and with marginalized populations.
• Valid Driver’s License with 2 million liability insurance.
• Well‑developed and effective communication skills (written and oral).
• Demonstrated skills in critical thinking.
• Experience with HMIS database is an asset.
• Flexibility for after‑hours work as required to meet client needs.

• Ability to effectively manage confrontations and conflict.
• Self‑starter with excellent organizational and problem‑solving skills.
• Ability to manage priorities and workflow demonstrating excellent time‑management skills.
• Knowledge of local social service agencies and referrals.
• Knowledge in preparing reports, and ability to maintain client case files.
• Ability to work with minimal supervision, take initiative and be self‑motivated.
• Acute attention to detail and a commitment to excellence and high standard.

We thank all applicants for their interest; however, only qualified candidates selected for interviews will be contacted. We regret that we are unable to accept telephone inquiries.