CEP -Team Lead, Space

Salary Range: $63,000.00 To $64,000.00 Annually

Work location:

On-site at Journey Church.

Hours:

Generally, Monday–Friday, 9:30 a.m.–5:30 p.m., with occasional evenings or weekends as required.

• Vacation starting at 3 weeks
• RRSP matching and Health Spending Account
• Extended health and dental benefits
• Access to on-site gym at no cost
• Paid development days and a staff development fund
• A supportive, mission-driven workplace where you can grow, take on new challenges, and collaborate with colleagues that value integrity, hard work, and making a meaningful community impact

For over 50 years, Distress Centre has served Calgary and Southern Alberta by providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night.

We are committed to fostering a respectful, inclusive workplace where people are valued and where employees experience a sense of belonging and are confident to be their best and most authentic selves. We welcome and encourage applications from Indigenous peoples, people with disabilities, and members of equity‑deserving groups. We value all the ways that our community is diverse – in identity, experience and perspective.

Distress Centre Calgary (DCC) delivers the Coordinated Entry Program (CEP) at Journey Church Day Space, providing intake, assessment, and referral services that connect participants to housing and other essential supports . CEP staff focus on system navigation and coordinated service delivery, including applications, referrals, and follow‑up.

About SORCe and Distress Centre Programs:
Distress Centre Calgary (DCC) delivers the Coordinated Entry Program (CEP) within a dynamic, multi‑disciplinary service environment. CEP provides housing assessment, system navigation, and coordinated referrals, connecting individuals and families to housing, income, health, justice, and community supports . Staff work collaboratively across programs and partner agencies to respond to complex needs, facilitate warm transfers, and support continuity of care beyond initial intake.

The CEP Team Lead – Day Space provides hands‑on leadership within a complex, multi‑disciplinary housing and crisis response program. This role focuses on coordinating services, supporting program outcomes, and strengthening integration with church staff and community partners through frontline engagement, operational oversight, coaching, and service coordination. As the program grows, you will also contribute to outreach coordination, staff training, and relationships with key health, justice, and treatment partners.

This list highlights core responsibilities and is not exhaustive. Additional related duties may arise over time and will be discussed and supported by your supervisor.

• Provide daily supervision, coaching, and day‑to‑day leadership to frontline staff, strengthening consistent, trauma‑informed, person‑centred practice and supporting service flow.
• Provide regular supervision check‑ins and contribute to performance reviews and professional development planning, with support and guidance from the Program Manager.
• Oversee scheduling and daily service flow to ensure appropriate staffing, coverage, and responsiveness, and step into frontline service delivery when needed to maintain safe, responsive support during staffing shortages or peak demand.
• Lead onboarding for new hires and support the integration of practicum students, fostering a strong learning culture.
• Coordinate and deliver training that strengthens team practice in areas such as homelessness response, harm reduction, crisis intervention, mental health, and system navigation.
• Monitor documentation, data quality, and service trends in HMIS and related systems; review reports, guide corrections, and support continuous improvement to strengthen coordinated service delivery and program outcomes.
• Review and approve incident reports and ensure timely follow‑up and documentation.
• Build and maintain collaborative relationships with church staff and key health, justice, treatment, and…