Family Intensive Case Manager

# Family Intensive Case Manager

CUPS Calgary Be an Early Applicant Full Timemid Calgary, Alberta, CAPosted Today##

Job Description Navigate Complexities. Create Change. Together. This is our purpose  unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.

Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly – we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits.

Through our culture, rooted in our values, we will achieve our purpose and ambition.

The Opportunity We are looking for a Family Intensive Case Manager to join our Community Development Team ily Intensive Case Managers at CUPS play a vital role in delivering compassionate, dignified, and trauma-informed care to clients and their families as they work toward long-term housing stability. Through a strengths-based approach, you will support individuals and families living in place-based housing by fostering housing and health stability, promoting skill development, and enhancing social and community connections.

Working within CUPS’ Integrated Care service delivery model, you will collaborate with both internal CUPS providers and external partners to build a holistic network of supports tailored to client-identified goals.

You will foster belonging and connection of the entire family unit within Community Development buildings by facilitating peer support, encouraging participation in social and skill-building activities, and strengthening natural and community supports.

CUPS Family Intensive Case Managers support up to 15 heads of household and their families, providing services to through in-home visits, community engagement, and Resource Room support. They coordinate referrals, lead service planning, and collaborate on goal setting with participants.

While based in an assigned building, you will be expected to provide support across other Community Development sites as needed. In addition, this role includes oversight and day-to-day coordination and cleanliness of place-based Resource Rooms to ensure they are accessible, welcoming, and responsive to participant needs

* Location:

Primarily scattered sites across Calgary, as well as onsite, CUPS - Ave SW

* Reports to:

Team Lead, Community Development
* Contract type:
Permanent

* Schedule:

Full-time, Mon to Fri, 40 hours per week
* Starting salary: $57,024.12 – 59,846.81 per year

Key Responsibilities
* Provide holistic support to participants including but not exclusive to case conferences, attending appointments, home visits, creation of care plans, supporting life enrichment and community connection activities.
* Manage a Resource Room including hosting social and skill-building programming provided by both internal and external stakeholders with a family lens.
* Provide culturally aware support to CUPS clients, celebrating the diversity of clients and being aware of power dynamics of privilege and oppression that may be present.
* Meet with clients within the Resource Room and create a hub of resource materials & basic needs essentials available to clients and their families.
* Promote community involvement within the building through new tenant welcoming/volunteer orientation and opportunities, dynamic program delivery, client events and soliciting client feedback.
* Assist clients in defining strengths and needs through CUPS standardized assessment, and track progress with the client via follow up assessments to celebrate achievements and determine further needs.
* In collaboration with the client, develop a care plan (or update previous care plan) to meet the needs of each member of the family and connect the individual to services internally and externally to…