Community Support Coordinator Community Link

Posted Monday, May 25, 2026 at 8:00 a.m. | Expires Tuesday, June 9, 2026 at 7:59 a.m.

Are you interested in making a difference in the lives of marginalized populations?
The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone.
Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement.

We have one (1) permanent full-time position located at our mail office in SE Calgary.

Working days will be Mondays to Fridays, totaling 37.5 hours per week.

This posting closes on June 8, 2026.

Program Summary

The Calgary Alternative Community Links (CACL) supports eligible adults with disabilities and complex support needs living in continuing care homes in Calgary. Through individualized, person-centered support, the program helps people build community connections, participate in meaningful activities, and access advocacy, referrals, and social inclusion supports that reflect their goals and needs.

Job Summary

The Community Support Coordinator provides leadership, supervision, coordination, and quality assurance in the design, delivery, and monitoring of community-based services aligned with the Community Access for People in Continuing Care (CAPCC) government program. This role is responsible for:

• Direct supervision and performance management of frontline staff
• Development, implementation, and ongoing evaluation of Individual Support Plans (ISPs)
• Ensuring services promote community inclusion, social participation, and person-centered outcomes
• Ensuring compliance with CAPCC policy, funding requirements, and reporting standards

Key Responsibilities

Client

Client Services & ISP Development

• Develop and maintain respectful, professional relationships with individuals and their support networks
• Manage an assigned caseload, including intake, assessment, and crisis response as required
• Review referrals and determine eligibility in alignment with CAPCC criteria
• Lead the development of Individual Support Plans (ISPs) in collaboration with the individual and, where appropriate, their support network
• Ensure ISPs:
• Reflect assessed needs, preferences, and personal goals
• Promote meaningful community participation and social inclusion
• Include clear, measurable outcomes and strategies
• Are developed using a person-centered and strength-based approach
• Oversee implementation of ISPs by direct support staff, ensuring consistency and quality of service delivery
• Monitor, evaluate, and update ISPs regularly to reflect progress, changing needs,and outcomes
• Coordinate and facilitate participation in community-based activities and events
• Support individuals in building and maintaining formal and informal support networks
• Ensure informed consent and active participation of the individual in all planning processes
• Maintain accurate, timely, and comprehensive documentation (case notes, ISP updates, reporting data)

Support Staff

Supervision & Leadership of Direct Support Staff

• Provide direct supervision, coaching, and performance management of frontline staff
• Assign staff to individuals based on needs, compatibility, and skill requirements
• Ensure staff understand and effectively implement each individual’s ISP and support strategies
• Conduct regular check-ins, performance evaluations, and provide constructive feedback
• Identify training needs and ensure completion of required and program-specific training
• Support staff in managing complex situations, including behavioural, medical, and social challenges
• Ensure staff adherence to agency policies, procedures, and CAPCC program expectations
• Review and approve timesheets, documentation, and required reporting from staff
• Promote a positive team environment focused on accountability, quality, and continuous improvement

Program Delivery & CAPCC Compliance

• Ensure all supports…