Job Description & How to Apply Below
Join our Client Services Program as an On Call - Specialist and make a meaningful impact in the lives of those we serve. We’re currently looking for compassionate and dedicated counsellors to fill a casual, non-unionized position. When coverage is needed, we ask that you’re flexible and available to work evenings, weekends, and overnights. Preference will be given to candidates that can work these hours.
Everyonehas the right to feel safe, respected, supported and loved. Fear Is Not Love (the new brand evolution and operator of Calgary Women’s Emergency Shelter) works to inspire and build a dignity driven movement, cultivating communities that are free from domestic violence and abuse. We serve all people to live free from fear, neglect, violence, and abuse through a comprehensive range of innovative programs and services;
from prevention and education, to counselling and emergency supports. The agency plays an important role in the daily lives of individuals and families living with fear in their close relationships. In whatever way domestic violence impacts a person; whether they are a victim, someone who uses abuse and wants to change, or someone who knows another person being abused—Fear Is Not Love is here to help.
Our goal is to help people to have violence‑free lives, to live without fear, and get to the ultimate outcome – love. It’s what we all want and need. We are looking for people who want to be part of changing the conversation about domestic violence and abuse. Fear Is Not Love creates safe spaces. We listen, we support, we encourage and we are judgement‑free.
We are relentless in our commitment to our clients, our communities and each other. We believe change is possible. At our core is an uncompromising commitment to our team of talented people who believe in our mission. We believe that when people feel empowered and safe, they are able to move forward with the best decisions for them and their family.
HOURS OF WORK and ON-CALL EXPECTATIONS
This position requires a combination of active availability and on‑call coverage to support operational needs.
Weekdays (Monday to Friday)- Active Availability: 4:30 p.m. – 11:30 p.m.
- On-Call Availability: 11:30 p.m. – 8:00 a.m. (the following morning)
- Additional hours may be available based on operational requirements.
- Active Availability: 8:00 a.m. – 6:00 p.m.
- On-Call Availability: 6:00 p.m. – 8:00 a.m. (the following morning)
The successful candidate must be available to respond to on‑call requests during designated periods and be able to attend to urgent matters as required. Flexibility to work additional hours, including weekends and statutory holidays, may be required to meet operational needs.
WHAT YOU’LL BE DOING- Provide direction, consultation and guidance to 24/7 team that includes Shelter, Helpline, Imminent Risk and Children’s Activity Centre programs.
- Supervises after‑hours employees – including responding to requests for staff support, scheduling in accordance with Collective Agreement and completing documentation of consultation provided.
- Inform the shelter staff and team lead/managers of critical incidents and any other significant events that occurred during the on‑call shift.
- Triage facility related requests and decide whether the request needs to be relayed to the Facilities and Logistics Lead immediately or if it can wait until the following business day.
- Ensures all calls are properly documented and that established processes and standards for noteworthy events and critical incidents are adhered to.
- Prepares regular reports when requested.
- Responds to after‑hours crisis calls from our residential and Helpline programs, providing direction, guidance and support to program staff.
- Attend required meetings and may be required to complete phone check‑ins with staff members after hours.
- Ensure compliance with Accreditation Standards; maintain current police and IRC checks, professional registration (if applicable), and required accreditation‑related training.
- Other duties as assigned to support Fear Is Not Love ’s programs.
- B.S.W. or B.A. in Social Sciences preferred, Diploma…
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