Resource Specialist - Family Services

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world‑wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith‑ and values‑based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Position Purpose

Summary:

This position provides client‑centred care, family support, case management, provides leadership for program initiatives, administrative duties and organisational requirements.

• Client‑Centred Care / Case Management:
• Conduct client intake interviews and complete follow‑up support with clients as determined.
• Develop relationships with clients to ensure individual needs are heard and addressed appropriately.
• Assist client to problem‑solve their own issues/concerns/crisis.
• Provide support and referrals while ensuring the client’s dignity remains intact.
• Stay connected to other community agencies ensuring current knowledge is accurate for referrals and resources.
• Respond to community and client inquiries, provide suggestions/information on appropriate resources and referrals.
• Work with clients to set goals based on their own identified needs and timelines as appropriate.
• Work collaboratively with community agencies to meet client needs.
• Family Support:
• Host family planning meetings, and inter‑agency meetings as requested by families, as well as case conferences to support families in navigating complex issues.
• Provide comprehensive assessment in collaboration with families.
• Utilise a culturally sensitive approach engaging all methods of communication.
• Provide referrals as approved by families to support, enhance, and address any needs.
• Assist families in navigating systems and perform advocacy as necessary.
• Connect families with resources and services that include educational, financial, healthcare, employment, child and youth programs, clinical services, tax services, financial literacy.
• Support families involved with legal systems (child and family services, family, justice system, etc.).
• Empower parents in their child‑rearing initiatives to strengthen parenting.
• Assist families in obtaining mental health and addiction resources and support when applicable.
• Assist immigrants and refugees in integrating into a new society including literacy, community, and all relevant supports to foster a sense of belonging.
• Prepare case plans with client‑led goals and monitor client successes accordingly.
• Engage families in internal programming, resources, and supports.
• Encourage collaborative engagement with families and their identified supports.
• Work with community partners and stakeholders to streamline services for client and families.
• Build self‑efficacy, client self‑determination, and strength‑based assessments that are culturally relevant and congruent to the values of Salvation Army.
• Create and implement family‑driven, empowerment‑based programming to strengthen family systems and mobilise clients towards better outcomes.
• Program Support:
• May be required to assist with coordination of donations and supplies.
• May provide support for other position tasks.
• May evaluate programmes and services for quality improvement.
• May be required to perform duties of other Community and Family Services positions.
• Administrative:
• Enter and maintain database, client case notes, may extract data from database for statistical purposes.
• Support team members in upholding best practices and service to clients and sharing learnings and findings.
• Complete designated reporting requirements (including month ends, statistics, learning summaries).
• Complete appropriate paperwork as/when required…