Resource Centre Coordinator

Job Details

• Position:
  Employment Resource Centre Coordinator
• Location:
  
  Calgary, AB
• Type:
  Full Time
• Salary: $50,000 - $52,000

Break Barriers. Employ Change.

At Prospect, we value the diversity of people. Diversity at Prospect means a workplace where individual differences are recognized and appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

Prospect helps people get jobs. We’re a not‑for‑profit and registered charity, so while the bottom line can’t be ignored, it’s not our priority. Clients are.

We welcome anyone who is looking for a better life through employment. We work with candidates who have degrees; we also work with people who are experiencing homelessness or experiencing a mental health condition or challenge. We can help upgrade clients’ skills; we can also work with an employer to help them understand a candidate’s disability. Above all, we’re creative and resourceful.

Recognizing that not everyone learns in the same way, our methods include art and the great Alberta outdoors as tools. We help young and old, people changing industries, recent immigrants, veterans, people with disabilities, and everyday Albertans who feel that the job search process has become daunting. If that sounds good to you, let’s get to work!

• Meet with clients to obtain relevant information to triage to one of Prospects programs/services; and/or referrals to other community agencies.
• Enter clients information into agency database with an emphasis on data integrity.
• Maintain knowledge of all Prospect programs and services, including eligibility for each.

• Provide a welcoming atmosphere for all clients, including introducing Prospect services and supports.
• Support clients in our on‑site Employment Resource Centre with activities such as assistance with the computers, applying for jobs, formatting resumes, etc.
• Ensure resources available to clients in the centre are updated and relevant to current client needs and demand.
• Facilitate workshops based on demand and in consultation with the Client Services team and Management.

• Maintain knowledge of complementary supports and services in the community to ensure client needs are met.
• Act as a liaison with community agencies and organizations for the purposes of cross referrals for clients who require supports outside of employment.
• Develop strong relationships with all stakeholders to increase collaboration and networking.
• Market, represent and promote Prospect to different demographic groups via meetings, presentations and discussions with referral sources/ community partners.
• Maintain and monitor Prospect corporate branding standards and visual identity guidelines in marketing and communications mediums; work with marketing/communications in updating materials.
• Maintain data including contact information, last contact, frequency of contact, etc. (details to be developed) to identify referral trends and make recommendations for outreach based on this data.
• Support a team of ambassadors from various programs and services to support the delivery of community engagement opportunities.

• Related academic qualifications and/or demonstrated experience delivering career and employment services.
• Demonstrated assessment experience with clients.
• Demonstrated experience in assisting the target client group in labour market attachment and employment retention.
• Effective communication (oral/written), facilitation, relationship building, training, and interpersonal skills with a desire to work with a broad range of people and groups.
• Strong organization skills with the ability to toggle between changing tasks and priorities.
• Problem‑solving and critical‑thinking skills.
• Intermediate to Advanced skill level in Microsoft Office (Word, Excel, Outlook and PowerPoint).
• Experience with Salesforce or a different CRM Software is a strong asset.
• Professional, reliable and confident individual who thrives working independently.

• This is a hybrid role; however, the position will predominantly be in‑office.
• The primary work location for this…