Service Coordinator

When was the last time you worked at an organization with a real purpose? Not a slogan or a jingle. A purpose that actually made society better. Something that you could identify with from day one. Has it been a while? Never? Well, here’s where your luck changes.

Prospect is one of Alberta’s most resourceful and successful not-for-profits. We have an exciting NEW job opportunity within our Calgary employment support programs that will collaborate with our employer partners to connect clients to sustainable careers.

• Acts as the central point of contact for the client support network, from intake to completion of service
• Responsible for the following processes and procedures:
  • communicates and orientates clients to Prospect and program services
  • completes assessments of clients’ goals and needs
  • schedules and coordinates intake meetings with clients and members of their support network
  • determines eligibility and acceptance of clients into service, in consultation with the Program Manager (as needed)
  • arranges for accommodations or assistive technologies where appropriate
  • schedules and facilitates annual review meetings
  • develops employability assessments (as applicable)
  • develops service plans and sets client goals in consultation with the client and support networks (as applicable)
  • determines clients schedules in consultation with Program Manager, the client and support networks (as applicable)
• Monitors goal attainment, including soliciting feedback from other department staff such as Employment Placement Specialists, Job Coaches and Program Facilitators
• Maintains knowledge of supports and resources within the community, including financial supports, funders, mental health service providers, supports for persons with developmental disabilities, crisis supports, behavioral supports, counseling supports and education and training supports
• Completes timely maintenance of client file(s): service plan, work history, diagnosis, support network, medication requirements, current funding, client learning style, assessments, and all other relevant information; makes required updates and communicates changes to others on Prospect team and externally, as required
• Continually monitors client and support network satisfaction with Prospect services
• Accurately maintains all required reporting in a timely fashion
• Supports other Prospect direct service positions in working directly with Prospect clients; provides behavioral and programming support, in order to teach and expand employability skills
• Complies with company policies/procedures, provincial, privacy and other job related legislation

• Completion of post‑secondary education in Business, Social, Human Services, and/or a related discipline
• 2+ years related experience; preferably in case management, with demonstrated reliability shown in past positions
• Some post‑secondary education and/or an equivalent combination of education and professional experience will be considered
• Intermediate skill level in Microsoft Office (Word, Excel, Outlook and PowerPoint); experience with database software is an asset
• Solid organizational skills with the ability to handle changing tasks and priorities
• Strong written and verbal communications skills, with demonstrated ability to act as an intermediary between the client and any internal and/or external stakeholders
• Excellent listening and critical thinking skills are required, with the ability to identify problems and provide strategic solutions
• Ability to work individually and in a broader team based environment
• A driven, empathetic person who thrives under pressure
• Exposure to diversity and inclusion specific to disabilities is an asset
• Experience in a retail, hospitality or food service industry will be an asset
• All employees must pass a background check
• This position is currently a hybrid position and employees must be flexible to work from the office as well as from a home base

If you require an accommodation in order to participate in the application or selection process, please contact the HR/Recruitment department at

Prospect will consult with all applicants who request accommodation during the process to ensure that the accommodation provided takes into account any individual accessibility needs. Any information received relating to accommodation will be addressed confidentially.