Community Support Coordinator

Are you interested in making a difference in the lives of marginalized populations? The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well‑being while supporting the development of more inclusive communities which benefit everyone.

Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement.

We have one (1) permanent full‑time position located at our main office in Calgary but some time spent out in the community.

Working days will be on Mondays to Friday, and flexibility may be required, totaling 37.5 hours per week.

This posting closes on July 02, 2026.

The Calgary Alternative Day Options (CADO) program is a community‑based day program serving adults with disabilities. The program occurs in inclusive settings which allow natural interaction with a variety of people. Clients can choose to do one or more of the following: self employment, volunteering, recreation & leisure. For each of these options, clients are supported to set goals, develop new skills, and create natural supports within the community.

The CADO Community Support Coordinator provides leadership, coordination and quality control in the design, delivery and monitoring of the Calgary Alternative Day Options (CADO) program. The Community Support Coordinator is responsible for:

• Ensuring that program content and delivery processes conform to a high ethical standard, exemplary standards of practice, the Mission, Vision and Mandate of the Agency and the requirements of funding contracts
• Ensuring models of support are developed and provided for clients utilizing best practices and individualized planning
• Delegating, mentoring, supervising and evaluating the performance of frontline staff and contractors

• Establish respectful and professional boundaries while developing positive working relationships with clients
• Establish and maintain a positive professional working relationship with client guardians and other client supports where applicable
• Respond to a caseload of clients; be available to clients in emergencies
• Develop Individual Support Plans (ISP) that are individualized and based on specific client needs, desires, and goals
• Recruit and screen to hire the appropriate supports to implement the goals established in the ISP, ensuring proper training and personal attributes are identified for the needs of a given client
• Ensure client preferences are reached to the fullest extent possible
• Collaborate/communicate with family, guardians, and other necessary professionals
• Support relationships between clients, their support network, and other community members
• Input case notes into CASS database; PEAK
• Research community resources that can help support the client’s current desires and needs
• Maintain up-to‑date, accurate, thorough, and complete financial reporting of any client finances and purchases made on behalf of, or for, the client

• Recruitment, hiring, supervision and evaluation of frontline staff
• Ensure frontline staff/contractors understand and follow agency policies and CASS standards of client service/employment requirements. Including the following:
  • HR deadlines for paperwork/requirements and training are met and in personnel files
  • HR procedures are followed for required documentation on all contracts
  • Timesheets and expense claims are authorized/submitted
• Perform annual evaluations for frontline employees
• Provide support and leadership to frontline staff and contractors
• Ensure proper training has been completed for all staff

• Provision of leadership, coordination and quality control in the design, delivery and monitoring of Calgary Alternative Day Options services
• Ensure program content and delivery processes conform to a high ethical standard, exemplary standards of practice, the Mission, Vision and Mandate of the Agency and the requirements of funding contracts
• Ensure…