Outreach Support Worker; Relief

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world‑wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. We also support people experiencing unemployment, addiction and family challenges, and we continually adapt and innovate to meet emerging needs.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Position:
Client Support / Case Manager. The primary focus is on supporting individuals experiencing homelessness through outreach and case management.

• Develop relationships with individuals experiencing homelessness through frequent outreach visits to foster trust, identify needs, and encourage appropriate access to services.
• Provide emergency/crisis intervention and respond to conflict when necessary.
• Engage clients in public places and provide ongoing support as needed.
• Advocate for clients’ needs, facilitating access to services within CSC or external programs.
• Research community resources that benefit clients and collaborate with community agencies to support client concerns.
• Assist in program setup and cleanup, and support other position tasks as needed.
• Evaluate programs and services for quality improvement.
• Utilize internal and external data management processes for documenting outreach interactions and client information.
• Support external reporting requests as needed.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, and in a professional manner that upholds our code of conduct.

• Internal:
  Program Manager and program staff.
• External:
  Calgary Police Services, Emergency Medical Services, HELP Team, and community partners.

Reports directly to:
Outreach Program Coordinator. This role has no direct reports.

• Maintain the organization and distribution of material goods to outreach clients, including food hampers, clothing items, and coffee.
• No financial transactions or budget responsibilities.

The position involves working at offices, outdoors, pop‑up tents, encampments, and canvasing urban areas on foot. The work requires moderate physical exertion, exposure to varying weather, and potential encounters with anger or verbal abuse. Employees may encounter individuals with mental health challenges, substance use, or poor hygiene, with typical associated odors from substance use. The role requires staying on the job during changing weather conditions and may involve long hours and physical activity such as carrying up to 30 pounds.

• High school diploma required.
• College diploma in a related social services field strongly preferred.
• Social Work diploma or degree must be registered with the Alberta College of Social Workers Class 5.
• Class 5 Driver’s License and satisfactory Drivers Abstract considered an asset.
• Police Information Check with Vulnerable Sector Search and Child Intervention Check required.
• Current and valid Emergency First Aid and Level A or CPR training from an Alberta approved provider.
• Training in Non‑Violent Crisis Intervention, trauma‑informed care, Mental Health First Aid, Naloxone, and other drug awareness considered assets.
• Minimum of two years of related experience, with at least three months of similar work and/or experience working with a marginalized client population.
• Frontline experience with clients in a social service environment required.

• Compassionate, non‑judgmental approach aligned with the Salvation Army mission.
• Attention to detail, problem solving and analytical skills.
• Integrity, confidentiality and ethical conduct.
• Ability to work outdoors in low or high temperatures.
• Physical capacity to lift up to 30 pounds alone.
• Strong strategic planning, program development and evaluation skills.
• Excellent verbal and written communication skills;…