Mobile Station Outreach Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Position Purpose

Summary:

The Mobile Support Station Outreach Worker is responsible for monitoring the activities of participants using the Mobile Support Station to ensure compliance with program rules and expectations, as well as providing a safe and clean space for all.

• Work alongside Outreach Program Coordinator/Team Leads to ensure job duties are completed as needed.
• Travel to designated outdoor locations in Calgary using Salvation Army fleet vehicles and support the set up and take-down of a temporary Mobile Support Station structure. Driving the fleet vehicles will be a requirement.
• Welcome, record attendance and connect with participants accessing the Warming Station.
• Maintain a safe, friendly, supportive, and inviting environment.
• Work compassionately with those using the Support Station.
• Serve and maintain supply of hot meals and refreshments to those visiting the Support Station.
• Build meaningful and empowering rapport with clients experiencing systemic vulnerabilities and walk alongside them as they identify their immediate needs and goals.
• Effectively resolve conflicts among participants and de-escalate situations when needed.
• Refer participants who are looking for housing and other supports to a Resource Specialist when necessary.
• Ensure participants adhere to rules and guidelines to maintain a safe environment.
• Check for contraband in the space through general observations and period check of the space.
• Maintain daily recordkeeping and reports, as required. Utilize HMIS for recordkeeping of all unique visitors of the Warming Station.
• Ensure facility both internal and external are maintained in a clean and orderly fashion.
• Regularly debrief with Team Lead on‑duty regarding program observations including best practice, continuous improvement initiatives, as well as participants’ personal needs and behaviour.
• Respond appropriately and effectively to emergencies.
• Work collaboratively with key stakeholders such as volunteers, community partners, inter‑departmental associates.
• Perform other related duties, as assigned.

• Program Manager, Outreach Program Coordinator/Team Leader, and Support Workers.

• Emergency services, i.e. Calgary Police Services, Emergency Medical Services, HELP Team, Calgary Transit.

• Reports directly to:
  Outreach Program Coordinator

• Maintain the organization and distribution of material goods to Support Station‑serving clients, including but not limited to food hampers, clothing items, and coffee.

• Will be working in an outdoor setting where temperature and weather are subject to fluctuate.
• Works in an outdoor Mobile Support Station structure set up as a safe, warm, and dry place for homeless adults to get temporary shelter from extreme weather.
• May have to deal with angry people and verbal abuse.
• Will be in contact with individuals who may present poor mental well‑being, may be in crisis, ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices.
• May experience unpleasant odours associated with participants use of alcohol and drugs, and/or lack of personal hygiene.
• Work schedule affecting lifestyle.
• This is a part‑time…