Resident Support Team Leader

## Resident Support Team Leader Apply remote type:
Onsite locations:
CALGARY, ABtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
July 20, 2026 (13 days left to apply) job requisition :
JR112399
** Who We Are
** For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
** Mission Statement
** The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
*
* Job Description:

**** This is a Permanent Full Time Position
**** Position Purpose

Summary:

** Reporting to the Program Supervisor – West Desk this position provides a welcoming, safe and secure environment for men accessing The Salvation Army Men’s Shelter/Housing Program, and supports them in providing referrals to housing, community programming and needed resources. This position also provides supervision, support, coaching, and guidance to Resident Support Workers.
** RESPONSIBILITIES
* *** Resident / Program Support:
*** Works as part of team with Resident Support Workers, volunteers, and practicum students to ensure job duties are completed as needed.
* Conducts resident intakes, goal setting and follow ups.
* Monitors the activities of residents and maintains availability of personal, practical, and moral support including providing safe storage and recording of prescribed medication.
* Ensures resident assessment, intake and orientation are being completed correctly, with dignity and respect for each person participating in the process.
* Works collaboratively with agencies (e.g., PACT, SOS, DOAP)
* Works to address issues that arise within the building with residents or staff.
* Provides resident advocacy as needed.
* Reviews policies, procedures, and program guidelines; provide suggestions for changes as needed.
* Reviews information and resident forms to ensure correct information and relevance.
* Reviews and updates training manuals to ensure information is current.
* Conducts monthly tool, medication, and audits.
* Completes resident room inspections and follow up as needed or directed.
* Audits resident files.
** Team Supervision and Support:
*** Assists the Program Supervisor in reviewing resumes and interviewing Resident Support Worker candidates, students, and volunteers.
* Provides orientation and training to new RSWs, students and volunteers, as well as providing      on-shift coaching.
* Ensures Resident Support Worker shifts are always covered.
* Assists the Program Manager in tracking that Resident Support Workers and volunteers complete mandatory training/certifications, as required, and makes suggestions for additional training needed.
** Administrative:
*** Answers program telephones and records/remits message.
* Completes various documentation such as daily logbooks, daily report, incident reports, vacation request, communication book etc., as required.
* Prepares receipts for various fees such as occupancy fees, donations, meals, laundry and vendor machine refunds.
* Audits resident files as per procedures and accreditation standards.
* Attends staff meetings and case conferences.
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* WORKING CONDITIONS:

*** Works in a men’s shelter.
* This is a permanent full time role
* The shift is Wednesday to Sunday 3:00 P.M to 11:30 P.M.
* Deals with aggressive people
* Potential of verbal attacks and possibility of physical attacks
* Work schedule affecting lifestyle
** EDUCATION, QUALIFICATIONS & EXPERIENCE

REQUIRED:

*** Completion of two (2) years of Community College in a related field (i.e., social work)
* Police Information Check (PIC) with Vulnerable Sector Search
* Current…