Family Supports Navigator

YW Calgary Hub
1715 - 17 Ave SE
Calgary, AB , CAN

Description  The Family Supports Navigator provides referral, navigation, and coordination services for children, youth, and families accessing the Family Resource Network. The position supports families inidentifyingstrengths, priorities, and goals; understanding available services; overcoming barriers to participation; and navigating community-based supports and service systems. Through intake, assessment, referral, advocacy, follow-up, and service coordination, the Family Supports Navigator helps ensure families are connected to appropriate resources and receive timely, responsive, and individualized support.
Reporting to the FRN Supervisor, the Family Supports Navigator works closely with the FRN Network Coordinator, community partners, and service providers to promote coordinated access to services, strengthen referral pathways, identify barriers to service access, and support positive outcomes for children, youth, and families.
This part-time position includes alternating morning and afternoon shifts and requires flexibility to meet the needs of children, youth, and families. Based at the YWCA Calgary Hub, the role also requires travel throughout the Calgary service area to meet with families and attend community-based appointments, programs, and events.
WHAT WE OFFER
Truly rewarding work; contribute to lasting, positive change for individuals and our community
A supportive team environment and opportunities for professional development
Comprehensive benefits including an employee assistance plan
WHAT YOU'LL DO
Respond to inquiries from children, youth, families, and community partners in a timely manner
Complete intake, screening, and needs assessments using a family-centered approach
Support families to identify strengths, goals, priorities, and service needs
Provide information about available services, programs, and community resources
Develop individualized service plans for families requiring ongoing navigation support
Maintain accurate and timely client documentation
Facilitate referrals to FRN programs and external community services
Coordinate supportive handoffs and help families through service transitions
Follow up with families to confirm successful connections to services, based on family needs and role capacity
Monitor referral outcomes and assist families when barriers arise
Coordinate support across service providers for families with higher needs
Participate in case consultations and collaborative planning when needed to support family access and safety
Support families who are experiencing challenges of accessing services or navigating systems
Assist families in identifying and addressing barriers such as transportation, scheduling, language, technology access, or service eligibility
Advocate for coordinated responses that support family goals and well-being
Connect families with interim supports when waitlists or service limitations exist
Promote family self-advocacy and informed decision-making
Share referral barriers, common family needs, and service access concerns with the FRN Network Coordinator and FRN Supervisor to support network planning and service improvements
QUALIFICATIONS
Diploma or degree in Social Work, Child and Youth Care, Human Services, Psychology, Early Childhood Education, or related field
At least two years of experience supporting children, youth, and families in a community, education, health, or human services setting
WHAT YOU'LL BRING
Experience conducting intake, assessment, referral, and case coordination activities
Experience working with families experiencing multiple barriers or complex needs
Experience maintaining accurate documentation and client records.
Knowledge of child development, family support services, and community resources
Understanding family-centred, strength-based, culturally responsive, and trauma-informed approaches
Knowledge of community systems and services that support children, youth, and families
YWCA Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin.
Privacy statement:
Personal information is managed in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable laws and we are committed to safeguarding your personal information. During the recruitment process personal information is collected for the purpose of people practice management. Privacy inquiries can be directed to the attention of the Privacy Officer  .

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